Thank you for your positive review. We’re always looking for ways to improve service and we appreciate when a guest takes the time to share their observations. Your comments have been sent to the resort’s management team for further review. We’re happy that we were able to provide you with a good vacation and we hope that we may be... More

I just read your TripAdvisor review and I am embarrassed to say that this is the first I am hearing about your accident. I have reached out to you via the email address provided in your comments for more information concerning your experience. If you will provide your phone number, I would like to speak with you directly about this... More

Thank you for taking the time to share your experience with us because we’re always happy to hear from our owners. We’re glad to know that you enjoyed your accommodations but are disappointed that you didn’t appreciate the resort’s location. Williamsburg is an area that is synonymous with American history and offers the perfect location for a fun-filled vacation. At... More

Thank you for your positive review of your trip with us. We’re happy that you enjoyed our resort but are sorry that you found our in-room WiFi amenity lacking. We do offer complimentary internet service in the Clubhouse at the resort. We appreciate you sharing your experience and hope you stay with us again the next time you visit Williamsburg. More

Thank you taking the time to share your review on TripAdvisor. Providing a great vacation is our top priority and we never want anyone to leave unhappy. We’re sorry that you were disappointed with your accommodations and amenities and we hope you have a better travel experience on your next trip to Williamsburg. More

Thank you for sharing the highlights of your Williamsburg trip with us. We’re certainly disappointed to read that our property didn’t meet your expectations during your stay. It is our priority to provide all of our guests with exceptional service and accommodations and we apologize that we fell short of these expectations during your vacation. We would very much like... More

Thank you for your review and we appreciate your loyalty to our resort. From your comments it sounds like your tour was longer than usual because you decided to purchase. We realize that making a significant purchase such as timeshare can sometimes be overwhelming and easy to forget or miss important details discussed with the sales representative. Therefore all transactions... More

Thank you for your recommendation of our resort. We’re glad that you enjoyed your accommodations but are sorry about the experience you had with members of our staff. We're disappointed that you didn't appreciate the value of the presentation but we look forward to welcoming you back to Williamsburg Plantation as a guest one day. More

Thank you for your review. We were surprised to hear of the issues you experienced when you arrived during spring break so we reviewed the security tape for that evening. At 7:02 pm on March 30th you checked in with our front desk agent, David. Another agent, Erica was also at the front desk. At that time there were only... More