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Fairfield Inn & Suites Winchester Hotel Reviews, Winchester

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Fairfield Inn & Suites Winchester

2.5 of 5
250 Front Royal Pike, Winchester, VA 22601
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Fairfield Inn & Suites Winchester
22 traveller photos
Ranked #13 of 28 hotels in Winchester
4.0 of 5 stars 184 Reviews
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184 reviews from our community

Traveller rating
    66
    61
    41
    10
    6
See reviews for
Families
54
 
Couples
62
 
Solo
14
 
Business
37
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Nashville, Tennessee
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 47 cities Reviews in 47 cities
13 helpful votes 13 helpful votes
“Guess they listened”
4 of 5 stars Reviewed 15 May 2013

Apparently management took the previous comment seriously. I found the staff to be very friendly and accommodating. Room was fine - internet connectivity was good - everything was clean and tidy. My only complaint (suggestion) would be to have more than one outlet available at the desk area and the nightstand. All-in-all I would stay here again.

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
22 May 2013

Thank you for choosing the Fairfield Inn & Suites, Winchester VA for your lodging accommodations. I appreciate your comments about the friendly service you received from the associates, the wireless internet working well and the guest room being clean and tidy. My staff and I truly believe in keeping our Marriott promises to our guests and we are happy to... More

Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Ho, Hum”
3 of 5 stars Reviewed 7 May 2013

This inn in surrounded by a lot of other name brand hotels. As such it should really be doing its best to outshine the competition. Instead it is being carelessly managed. Took way too long for desk attendant to recognize us as guests. As a matter of fact, another couple left the facility without checking in because the attendant never... More

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
14 May 2013

Thank you for taking the time to share your most recent experience at The Fairfield Inn & Suites, Winchester VA. We truly value your comments and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. I have addressed your concerns with the staff and we... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Could be a really nice hotel with better staffing”
3 of 5 stars Reviewed 22 April 2013

We simply love the Marriott Fairfield and Spring Hill hotels. However, this visit left us quite disappointed. The hotel is nice, but it is severely understaffed and poorly managed. They were out of clean pool towels on each visit and you were not allowed to use the towels outside of the pool area, meaning that you needed to bring towels... More

Was this review helpful? Yes
See 2 more reviews by QuAC17 for Winchester
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
2 May 2013

Thank you for choosing our property for your lodging accommodations and for taking the time to share your experience at The Fairfield Inn & Suites. As I read your comments about your stay with us; I was disappointed to hear about the issues you had experienced. I want to take this time to apologize, for this is not the level... More

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Quick and Easy”
5 of 5 stars Reviewed 11 April 2013

Really impressed by the freshness of the hotel. Also, being so close to I-81 was a plus and close to our Cracker Barrel....yeah! Staff was kind and pleasant. It is also located across from a Costco which was fun on Saturday morning....we had a sample tasting party. Recommend it.

Was this review helpful? Yes 1
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
17 April 2013

Thank you for your comments with regard to your recent stay at the Fairfield Inn & Suites, Winchester, VA. I am very pleased that you are "impressed by the freshness of the hotel". Our property is newly renovated (my staff and I enjoy the new look as well). l am glad you had a pleasant stay and we hope to... More

East Coast Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great stay”
5 of 5 stars Reviewed 8 April 2013

A great stay in a very convenient location. Room was clean and quiet and the front desk looked after our requests. Disappointed that the cookies were all gone. Easy access to/from I-81. Great value for this time of year.

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
17 April 2013

Thank you for choosing The Fairfield Inn & Suites, Winchester for your lodging accommodations. I am glad you had a pleasant stay. I appreciate your comments about Guest Room cleanliness and the Service you received from our Front Desk Representative. My staff and I hope to see you on your next visit. Best Regards, Carolyn Brown General Manager More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
“Refreshing newly renovated hotel”
5 of 5 stars Reviewed 4 April 2013

As a buisness owner this stay was unlike any hotel by far every hotel should have the customer service this hotel has i was greeted by a agent named teresa she met every need we asked for she went above and beyond she directed us to a resturant for our buisness dinner that was outatanding the next morning at check... More

Was this review helpful? Yes 1
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
17 April 2013

First, I want to say; thank you for taking the time sharing your experience at The Fairfield Inn & Suites, Winchester VA. I truly appreciate your comments about the customer service you received from our Front Desk Representative: Theresa & the Assistant General Manager, Joseph (they appreciate your kind words as well). My staff and I are glad to hear... More

Hatboro, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Internet reservation issues”
4 of 5 stars Reviewed 1 April 2013

Our first stay here was great so we decided to book our next stay there. I booked the stay on the internet site. When the 3 of us arrived we were greeted nicely,as before, and given a key. We went to the room to find it only had1 bed. We went back down to the front desk and she explained... More

Was this review helpful? Yes 2
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
17 April 2013

Thank you for taking the time to share your experience at The Fairfield Inn & Suites. We certainly in no way want our guests to leave unhappy. I've read your comments about your online booking experience and being moved due to the smoke detector beeping. I do apologize for what you have experienced at our property this not the level... More

Archbald, Pennsylvania
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
“Excellent Choice in Winchester”
5 of 5 stars Reviewed 12 March 2013

Hotel has recently been remodeled and it shows. Nice bright colors - nothing drab about this hotel. Convenient location off I-81 and close to some restaurants and a shopping mall which is currently under renovations (Apple Blossom). Shenandoah University is a 5 minute drive. The staff was very accommodating; breakfast was good with fruit, yogurt & juice choices along with... More

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
14 March 2013

Thank you for your comments with regard to your recent stay at the Fairfield Inn & Suites Winchester, VA. I am very pleased that you enjoyed your stay. I do want you to know that our hotel will be upgrading our bedroom pillows to the new Marriott - Fairfield Inn & Suites design soon. My staff and I hope to... More

Kingston, Canada
1 review
“Excellent Breakfast”
3 of 5 stars Reviewed 13 February 2013

We stayed 2 nights and the breakfast food, the seating area for breakfast and Nancy and Judy who helped serve were very friendly and helpful. In fact Nancy made our stay a good one. The servers added the warmth and personality. The reception staff were cold and distant even though our key cards did not always work. The pool had... More

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
20 February 2013

Thank you for taking the time to share your experience at The Fairfield Inn & Suites. We certainly in no way want our guests to leave unhappy. First, I want to say I truly appreciate your comments about the service you received from our Breakfast bar attendants: Nancy & Judy (they appreciate your kind words as well). As I continued... More

NH
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Just ok”
3 of 5 stars Reviewed 14 January 2013

I found the bathroom very clean and updated, but the chair in our room was stained, the rug is not of very good quality and bedding is just ok (wrinkled and stained bedskirt, sheets looked "tired"). I anticipated more from this hotel.

Was this review helpful? Yes
Carolyn B, General Manager at Fairfield Inn & Suites Winchester, responded to this review
23 January 2013

Thank you for taking the time to share your experience at The Fairfield Inn & Suites. I have read your comments about the guest room carpet and bedding were not to your satisfaction. My staff and I believe in keeping our Marriott standards to our guests and I assure you these issues are being corrected as we are ongoing a... More

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Additional Information about Fairfield Inn & Suites Winchester

Also Known As:
Fairfield Inn & Suites Winchester Hotel
Fairfield Inn And Suites Winchester
Fairfield Inn & Suites Winchester Hotel Winchester
Fairfield Inn Winchester
Fairfield Winchester
Winchester Fairfield
Winchester Fairfield Inn
Address: 250 Front Royal Pike, Winchester, VA 22601
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Winchester
Price range (per night): RM295 - 374
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Fairfield Inn & Suites Winchester
250 Front Royal Pike
Winchester, VA 22601
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