The Hilton Garden Inn offers really comfortable beds (the firmness on each side is adjustable), free breakfasts (including a chef, who makes eggs to order and also pancakes, waffles, French toast, etc.), and a very friendly and helpful staff. Would definitely stay there again.
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Dear guests,
Thank you for taking the time to comment on your recent stay. I am glad to hear you enjoyed your visit to Tri-Cities. I would like to clarify that the Full Made to Order Breakfast is included with some rate plans but no all and there can be a charge of $10.95 per person. My favorite is for...
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I stayed at this hotel while attending a convention at the 3 Rivers Covention Center. The hotel is located within walking distance. The hotel is conveniently located near the commercial distract - restaurants and shopping. Overall, the facility was super clean, comfortable, and spacious. There was an accommodating restaurant and everyone working at the hotel was extremely nice. It was...
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Dear Guest,
Thank you for commenting on your recent stay at the Hilton Garden Inn Kennewick. We look forward to your next trip to our small town.
Hope your travels are enjoyable,
Miles Wilkins
Assistant General Manager
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We recently stayed at this property and were, for the most part, happy with out stay. The staff was helpful and friendly and the rooms were clean and comfortable. During our stay there were several sporting tournaments which meant hotel rooms were hard to find. The staff handled the additional pressure well. Upon check in the requested double room was...
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Dear Guest,
Thank you for commenting on your recent stay at our hotel. It is reassuring to hear that the staff was able to handle a difficult situation with a large group. That they were able to correct our mistakes made with your reservation on the second night is good to know as well. I will make sure all my...
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Have stayed at this property twice a year for 4 years now and have yet to have a bad experience happen. All check-in paperwork is done and filled out before our arrival making checking in a 2 minute experience. Staff are courteous and rooms are clean. Toyota center is across the street and numerous restaurants are within easy walking distance....
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Dear Guest,
It is great to hear your stays at the Hilton Garden Inn Kennewick, WA have been enjoyable. I would like to share that we are in the process of upgrading our queen bed rooms to new Serta mattresses to improve the quality of sleep at our hotel.
Thank you for your time and comments,
Miles Wilkins
Assistant General...
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Another great stay at this fantastic property. They paraded the TVs since I was there last. Checked in late in the evening and they hadn't given my room away and I slep great!
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Dear Guest,
Thank you for comments on your recent stay at the Hilton Garden Inn Kennewick, Wa. Along with upgrading the televisions to 37" LCD's we are also in the process of upgrading the channel selection to include High Definition options and a broader selection of Standard channels.
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We stayed here while attending an event at the Toyota Center. The hotel is nice, conveniently located and has a great all-you-can-eat breakfast buffet. The rooms are modern, but basic and the mattresses are great. If you are headed to the Toyota Center this is the best place to stay.
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Thank you for your comments on the Hilton Garden Inn Kennewick. We enjoy all feed back from our guests and look forward to seeing them again.
Thank you for your comments,
Miles Wilkins
Assistant General Manager
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The staff was friendly, let me check in early when a meeting was moved to later in the day. Room service was good, only downside was I asked for chicken on my salad and I got beef, it took 40 minutes to get my food so I didnt want to send it back because I was so hungry! But it...
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Thank you for taking the time to comment on your recent stay. We have started using a new chemical company and it is good to hear the hotel has a fresh smell. We strive to provide each and every guest with an all around perfect stay, that being said I will make sure our room service staff is double checking...
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Thank you for commenting on your recent stay at the Hilton Garden Inn Kennewick. It appears we have an employee taking the rules to the extreme when it comes to moving a guests personal items when cleaning a room, standard is not to move luggage or large personal items. I will meet with the housekeeping staff and review our policy...
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This Hilton Garden Inn is nice but slightly more expensive than surrounding hotels. There is a restaurant on site, which is nice, and the rooms are modern. Unfortunately, I had to grab a cab to the airport for an early morning flight and the desk told me the cab's flate rate to PSC was $20. So with my last $20...
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I would like to thank you for taking the time to comment on your experience at the Hilton Garden Inn Kennewick. I have met directly with my staff to ensure we are giving a range of $20-$30 for a ride to the airport as the local cab companies charge different prices.
Thank you for your review,
Miles Wilkins
Assistant General...
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The nicest staff we have ever experienced. Chris was wonderful and and very accommodating.
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Thank you for taking the time to comment on the service you received at the Hilton Garden Inn Kennewick. I have passed on your comments to the restaurant staff and Chris as well.
We hope to see you again,
Miles Wilkins
Assistant General Manager
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