The staff was out right rude our entire stay, when we got to our room there were cracker/cookie bags along the sides of the bed.
Finally I had, had enough I called the front desk to let them know we wanted to switch to the Kennewick Red Lion [I had stayed there before, and MUCH MUCH better]
and they couldn't...
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When we arrived we had booked a courtyard King room but there were NONE available so we were given a King facing the street, the air conditioning thermostat stopped working by the time we returned from dinner and were unable to get it working so the room got real cool. The Wireless WiFi didn't work at all in the room,...
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We like the comfy beds! Our room was more than adequate and we slept really well!
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Thank you so much for writing a review.
We really do have the most comfy beds in town. I'm so glad the rooms were more than adequate and that you had a great rest.
Come back and see us soon.
Ian - General Manager
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Stayed at this hotel while working in the area. The room was very comfortable with two big beds. There is a big tv in the room, a large desk, a fridge (not stocked :( though) There is also a microwave. The breakfast is very good too with plenty to chose fromt o set you up for the day.
There is...
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Thank you so much for taking the time to write a review!!
We are so glad you had a good time. Come back and see us when the weather warms up... the river and pool will be waiting.
Until we see you again...safe travels.
Ian - General Manager
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When I arrived, the check in was prompt, and they had me in a courtyard King room. I opened the door and was pleasantly surprised with the large well appointed room. There was a door to a patio outside my room with a couple of chairs. This was a pleasant surprise. I was immediately relaxed.
Some highlights, good lighting, large...
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Thanks for taking the time to write a review!!
I am so glad we came to the rescue. We strive to create the best possible experience for everyone who stays .... it sounds like we hit the mark with you!
Looking forward to your next visit.
Ian - General Manager
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I have stayed here on several occassions and have always enjoyed my stay. Very friendly staff. Clean comfortable rooms. Convenient location right on the Columbia River and easy access to the Hanford Site. Well equipped fitness center, better than most hotels.
Probably the only comment is that the Hanford House, like most Red Lions I have stayed at, was built...
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Thank you so much for taking the time to write a review!
I agree we have one of the best locations in the area and with friendly staff, clean rooms and a great fitness center you cannot go wrong.
Its so good to hear you have been with us several times, we love making this hotel your home away from...
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Wow, paid for and reserved a room with a view of the Colombia River for Our Honeymoon, we got a room with a view of the parking lot and the Heat/AC was broke so it was 80 degrees, we had to leave the door open so we listened to the goings on in the parking lot and still slept on...
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Thank you so much for taking the time to write a review of your stay.
This is not the experience we would want our guests to have, and I do apologize for the issues you encountered during your visit. I have not been able to find any communication from you in our data base so I would ask you contact...
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The Hanford House is an older property that is starting to really show its age. The rooms are clean and the beds are comfortable but the walls, doors and furniture really need to be repaired or replaced. the heating system in the guest rooms is useless if you turn it on you are very hot; turn it off and you...
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The hotel itself is adequate. Clean, the beds are quite nice, big TVs, but there is very low water pressure in the shower and the ceiling was peeling a bit in the entry foyer. I only ate breakfast at the restaurant and it was basic and straightforward. The location is very nice. Right next to the river and a nice...
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Thank you so much for taking the time to write a review of your stay!
We certainly do appreciate the business we receive, but more importantly we enjoy the relationships that are created when we have a guest stay in our home! I noted your comments about the water pressure and peeling celing and have already informed Engineering to attend...
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The room was large, location absolutely excellent. The grounds are right on the river, adjacent to a fantastic, scenic bike/walking trail. Georgeous background for power walking.
The facility is quite large, yet the restaraunt and lounge had big mid day stretches of time with no food or beverages available. The hockey families that flooded the place over the weekend made...
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Thank you so much for taking the time to write a review!
I have to agree we have one of the best locations in the Tri Cities, I'm glad you were able to power walk!
I noted from your review the concerns over noise when you visited us. I have added extra security to the hotel when we have large...
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81 Reviews
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