as many have stated, a nice typical Embassy. Only a couple little things that kept me from rating with 5 stars. one, I was charged for parking even though I didn't have a car as I travelled with a colleague. they never asked, just assumed I had a car and thus the charge. I talked to front desk at checkout...
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We stayed 2nd-5th May at the Embassy Suites and must say were overall very happy. Let's look at the positives:
-Parking is not so much of a problem as others in the forum have made out. If the parking out front is full, you go round the corner and park in the parkade- your room key gives you access, so...
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Dear pafuri,
I want to thank you for your honest evaluation of your recent stay at the Embassy Suites. I want to assure you that your "niggles" are being taken very seriously and that without such constructive comments we would not be able to improve in the guests eyes.
I hope that you will consider staying again if your travels...
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We have stayed at a variety of Embassy Suites over the years, and enjoy the consistant room layout, cleanliness, and buffet breakfast. The in-room coffee, as well as the buffet coffee, could be much better, however, but there is a Starbucks not too far. Also, for the price, parking and wireless access should be included, but isn't. These are not...
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Dear imartraveler,
Thank you for takinmg the time to write about your stay, your comments are appreciated and serve to help us improve the guest experiance both now and in the future.
Sincerely
Mark Cherry GM
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This is a nice, typical Embassy Suites hotel. I stayed here back in October 2011 and really liked it and would stay here again in the future. Rooms are spacious, staff friendly. Parking is not as convenient as I would like, but it was managable. Parking in the front is very limited and the other parking option is in the...
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Dear reviewer0101
Thank you for writing about the Embassy Suites, I appreciate your comments and I am very happy that you felt the hotel was safe during your stay.
I hope we will have the opportunity to serve you again in the future
Sincerely
Mark Cherry GM
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I have had a room booked at this hotel for several months now, just called to change my reservation by one day and they will not honor the rate that was quoted to me initially as a matter of fact the rate has increased from $119/night to $249 per night. I'm sorry, I have stayed in several $300 a night...
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Dear Kim B,
Thank you for taking the time to write and I appreciate your comments, please understand that when you reserve a rate months in advance and then change that reservation at the last moment it is not unusual that room type and rate availability would have changed. Often special rates may be available 30 or 60 days in...
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I stayed in the Embassy Suites Charleston on business and had a excellent experience. The hotel building was nice and so was my room. The best part of my experience was the courteous staff and the flexibility of the manager who was able to accommodate a unique situation that I had.
I dont think I will ever stay anywhere else...
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Dear Content Bus Traveler,
Thank you for your kind comments and I appreciate you taking the time to write and share your experience. I hope that we shall have the pleasure of hosting you again if your travels return you to the Charleston area.
Regards
Mark Cherry GM
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Our suite was clean and inviting. I didn't like the shower because it seemed awkward to have to step in to turn on the water. I prefer a tub/shower combination. Hard to sleep--pretty noisy above us. Breakfast was great!
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Dear Zebra71,
Thank you for taking the time to write and tell us about your experience here at the hotel. I am sorry about the design of the shower and want to let you know that rooms with 2 double beds do still offer the tub and shower combination but all our kings now have just the shower. I am...
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This Charleston hotel is nearly constantly booked--and should be! Embassy Suites has a winning combination with superb rooms, nice staff, dependably pleasing breakfast and indoor pool. Drawbacks to this property were expensive parking ($12/day) and too many pool chemicals (leaving my spouse and kids red in the eyes for more than a day after checking out).
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Dear imac4444
Thank you for taking the time to write about your stay at our hotel. I am glad your stay was pleasant and I will look into the pool chemical situation causing the red eyes to make sure our chemicals levels are correctly set.
I hope we will have the pleasure of seeing you again on future trips to...
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I had to be in Charleston for business so I chose the Embassy Suites. While the hotel is nice enough and the room was clean, the hotel nickel and dimed you to death. It was $12 a day for parking and they simply added it to your bill, whether or not you actually parked on premises. I did park their...
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Dear Numberz,
Thanks for taking the time to comment about your recent stay at the hotel. I am very sorry for the billing errors but also pleased that we corrected the problem when it was brought to our attention. The Embassy Suites works hard to meet the needs of all our guests and I am sorry that some of the...
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$179 rate and still had to pay $12 for parking??? This ain't Chicago it's freakin' Charleston, WV!! Carpet not completely clean, fecal smudge i.e. side of seat.... so I question cleanliness of sheets already on pull out sofa. Pool filthy-- hunks of hair floating, bobby pins and rubber bands in and around pool, band-aids... just a shithouse. Most staff indifferent....
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Dear mrlypage,
I thank you for taking the time to respond concerning your stay at the Embassy Suites. I am very sorry that your room did not meet your expectations for cleanliness and we shall you your comments to improve our hotel for future guests.
Sincerely
Mark Cherry GM
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