I was traveling as an inspector of hotels in Wisconsin area for a news assignment and found this hotel to be a little under par for Holiday Inns..I had issues with no one answering the phone when trying to connect to internet or for wake up call. The room did not have a fridge and seems "dingy" I think this...
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This place would be last on my list. I was unable to connect to the internet with my laptop, even after calling for assistance. Almost 2 hours on the phone and still no internet. It worked at every other place I've been. Shower drain was terrible, I was in standing water. No mini fridge in room.
This place was overpriced...
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Dear Mike G,
Thank you for the feedback. We strive to make sure every guest has a wonderful
experience here and greatly appreciate the feedback if they don't.
I sincerely apologize for the problems you encountered.
Katie J
Case Manager
IHGCare
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A very helpful night staff keen on assisting with any need, was very much appreciated.
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Thank you so much for sharing your feelings about our hotel. I am pleased that you enjoyed your stay and our staff was able to assist you in the manner that you expect. We hope to see you again soon. Kae Shisler/General Manager
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I tend to stay at Holiday Inns when I travel and the one in Janesville measured up to my expectations. This one is a bit smaller than others I have stayed at, but the checkin was quick and the room was great. The shower had great water pressure and I felt like I was taking a steam bath. It was...
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Thank you for your comments about our hotel. I am glad that we were able to deliver on your expectations and we hope to see you again soon. Kae Shisler/General Manager
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Front desk personnel lacking in efficiency. Dropped our first night's reservation. Waited forever for rooms for second night, when some were actually available. Promised a fridge/micro - waiting 3 days to receive. Food typical HI. Mattress well worn.
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Thank you for letting us know about your stay. I am so sorry that we were not able to follow through with the service that you deserve. I would love to discuss this further with you and make it right. Please contact me at kshisler@mhccinc.com.
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Why do you expect from a stay in a motel?? You want good night sleep in a clean, secure place for a reasonable price.You get that here.The bed is a simons beautyrest .Breakfast is
included.(eggs,sausage,bagels,cereal,gravy and biscuits,toast,fruit ,sweet rolls coffee juice,milk pancakes,)The empoyees were kind and helpful.The pool was clean and they have a hot tub.This is my top pick...
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Thank you so much for critiquing our hotel. I am glad that we were able to measure up to your expectations and that when in Janesville, we will be your hotel of choice. Kae Shisler/General Manager
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Stayed here on a Saturday night when Madison had a football game going on. I was expecting chaos. Instead, I was treated to a soft bed, large room, and overall quiet environment.
Priority Club members even get extra bonus points just for staying.
Friendly staff... even granted me late checkout.
They do a great promo with WRMN radio in Elgin...
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Thank you for taking the time to critique our hotel and share your comments. The comments help to guide us to better serve our guests. I was very pleased to read that your stay was a pleasant one and I am glad we will be your hotel of choice the next time your travels bring you to Janesville. Kae Shisler/General...
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The hotel was ok. Room was clean, to close to hwy. Every time someone entered there room you herd the door slam all night.
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Thank you for taking the time to critique our hotel and share your comments. We value all of our guests' comments as they are a great feedback tool for training and redirection. I am sorry that your stay was interrupted by slamming doors. Please feel free to contact me at kshisler@mhccinc.com so we can discuss how I can make this...
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I wish I would have looked here for the reviews before we stayed here. Probably would have gone to the Hampton Inn, instead.
We checked in about 6:30 pm and the place was dead, which considering how early it was, that wasn't a surprise. The man at the desk quoted us a price of 125 a night just as the...
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Thank you for your comments. All of our guests comments are greatly appreciated. Our rates can very depending on the occupany. So, while you were quoted one rate at check-in, the clerk on the phone could very well have been quoting a different rate for a different day. The clerks should always be positive and have a helpful attitude. I...
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We selected the location as it was within 2 hours of Chicago and it was a short detour off the highway on our way. The lobby was very nice and clean. There was popcorn there for snack on arrival. The rooms are a reasonable size and the beds comfortable though the property is a bit dated. The bathrooms were very...
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Thank you for taking the time to critique our hotel and share your comments. The comments help to guide us to better serve our guests. I was very pleased to read that your stay was a pleasant one and hope that you will visit us again the next time your travels bring you to Janesville. Kae Shisler/General Manager
kshisler@mhccinc.com
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