This hotel is really great. We have stayed here now several times, the staff is always friendly and helpful, the pool is enjoyable, the rooms are always clean and there is an onsite lounge, which is a bonus. The price is right here too, it's definetly worth staying here even if it is $85 a night but I am part...
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Reviewed 27 June 2011
Reviewed 23 October 2011
Wow! Again thank you for your kind words! We love the Best Western Rewards Program too and love to hear guest feedback on our loyalty program. We look forward to seeing you again on your next visit to Mauston. As always please let me know if there is anything we can do for you before, during or after your stay....
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We stayed at this hotel while we were in town for my uncles funeral. the staff was very friendly and helpful at such a stressful time. The room was really nice and very clean, the beds were so comfortable it was like being at home. We will deffinatly be staying at this hotel every time we are in mauston and...
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We are so sorry for your loss, but glad we were able to make things a little easier for you and your family during this stressful time. Thank you for taking the time to let us know of how pleased you were with our service and accommodations.
We look forward to seeing you again.
Take care and have a great...
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I was here on a recent business stay, great job to all. Rooms were very clean, staff was very friendly. The restaurant Emerald Lounge had very good food and employees were very nice. Thank you for your hospitality. And I would recommend your hotel to anyone traveling.
Thank you again to the day shift front desk agent for the pen,...
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Thank you for your kind words regarding your recent stay with us! Your comments will be passed along to all departments. It is gratifying to know when our guest satisfaction efforts have paid off.
It was our pleasure having you as our guest and we would love to see you again on your next trip to Mauston.
Thanks again and...
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We stayed at this hotel based on its appreciation for families that travel with their pets. Our pet friendly room gave no concern of the past pets that stayed there. Though the hotel is a little on the aged side, it has been well maintained. The staff was great from start to finish.
The icing on the cake at this...
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Thank you for your kind words regarding your recent stay with us! I will be sharing your comments with our staff. It is good for them to see their efforts are appreciated. We look forward to having you and your family stay with us again. Have a great day and thank you again!
Leslie
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I picked this hotel based on the favorable reviews other travelers left and the fact that the management took the time to comment on each one. I was not disappointed at all.
From the moment Sara at the front desk greeted us, to Julie wishing us good-bye the next morning, we had nothing but great experiences. The room was very...
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Thank you for your kind words regarding your recent stay with us. Your comments are greatly appreciated and will be passed along to all departments. Out ultimate goal is to provide our guests with a great experience and it is encouraging and rewarding to hear when we have done our jobs well.
Thank you again. We look forward to having...
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The staff here are very friendly. The place is very clean and the rooms are spacious. I enjoyed my stay here and am a repeat guest. I feel that they are constantly remodeling, which is a good thing to do. I enjoy staying here on a regular basis.
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Reviewed 27 June 2011
Reviewed 16 May 2012
I am pleased to hear you are continually pleased when you stay with us. Repeat guests offer great feedback. I think it's great you get to see the changes we have made throughout the property the way we see them, knowing where we started.
Thanks again! My staff and I look forward to seeing you during your next visit!
Happy...
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Stayed one night. Very clean room, quiet. Towels were nice, thick and there were plenty of them. Beds were a bit hard, but ok. Front desk clerk was not especially friendly. Would stay again.
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Thank you for your comments regarding your recent stay with us. It is helpful to know what we do well and how we can improve to give our guests the best stay possible, which is our ultimate goal. I would love to meet you during your next visit. Please feel free to contact me to make your reservation or ask...
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We had a large and well appointed room. Plenty of toiletries. Nicer towels than some upscale places we have stayed. The property appeared to be very well maintained. The staff could not have been more helpful - had printed directions to area restaurants. The on-site restaurant is a good value with a friendly staff.
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Thank you for your kind comments regarding our facility. It is nice to know when our efforts are appreciated and noticed. I will pass your comments onto the Hotel staff as well as the Restaurant Management and Staff. My staff and I are glad you enjoyed your visit and look forward to having you with us again. I hope to...
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The hotel was very nice and clean, could tell alot of updates have been made and looked very nice !! the staff for the most part was very nice and helpful except the third shift lady needs and attitude adjustment she was very rude and made it seem like we were interupting her and she had other important things to...
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Thank you for your comments concerning your recent stay with us. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests. Please know your comments will be reviewed in detail with our Guest Service Agents and steps will be taken to ensure these faults are solved promptly and impeccably for...
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Didn't plan on staying here, it was late on a Saturday night and needed somewhere to crash. Hotel is just off interstate but not so close that the noise was an issue. Actually there is a long driveway and hotel has a park like setting. Hotel has an indoor and outdoor pool, bar, attached restaurant, gas station right there. Also...
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Thank you so much for your kind words. We love to hear that our efforts are appreciated. Guest satisfaction is most important to us and I will be passing your comments along to all departments. We look forward to having you back as our guest. Thank you again and we will see you soon!
Leslie - General Manager
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