Stayed one night while laid over in Milwalkee. Was hard to find , hard to get to because of construction , & construction dirt was everywhere. No food or restaurants close by . Had indoor water park pool that the hotel sells wristbands to. Loaded with kids & pools were dirty . Room was ok but couldn't wait to get...
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Mr Chambers,
I am sorry to hear about your stay. I see that you have stayed with us back in October and would like to let you know that the construction is finally over. We do understand that it did cause inconveniences to our guests and we are excited it is over as well. With our pool, we have recently...
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Stayed here in March 2012 when my plane was late in connecting at Milwaukee. Airtran gave me a voucher to stay at this Holiday Inn. Spacious and clean with a nice looking pool. Room was fine (2 queen beds), internet speed adequate, and a restaurant featuring "comfort" food. Staff was friendly and lobby was comfortable. Definitely better run than other...
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Dear Guest,
Thank you for your comments. We do try to provide good service for any guest whether its a long term stay or a short 24 hour layover. I am happy to hear that you enjoyed your self and our location while you had to stay with us. We do hope that you choose us in the future when...
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We stayed here as a treat for our daughter's first birthday. We thought the waterpark would be fun. Our room was clean, as was the rest of the hotel. The pool area was nice, as we were there early, but that all changed. First of all, the water was freezing, and the air wasn't very warm either. They needed some...
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Dear sun_lioness,
I appreciate you taking the time to write a review on the Holiday Inn Express. I apologize that your experience was less then desirable. We will share your review with the staff as a training tool. We are currently changing our procedures that will ensure our facilities are enjoyed by all guests. Of course regardless of our procedures...
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We booked a suite that had 2 queens and bunkbeds. The room had a great set up, BUT the dirty floor and stained chair ruined the benefits of the room. There were several stains on the floor and chair, but the topper was the crusty, icky (of who knows what)very large stain item on the floor. The front desk person...
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Dear MS03t1,
Thank you for choosing the Holiday Inn Express for your get-a-way. I do appreciate you taking the time to write your review. I have shared your comments with our housekeeping staff and assure you this is not a sample of all our rooms. I am glad to hear that my staff did attempt to rectify the problem but...
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This was the first time I stayed at this hotel.. My son and I arrived last night as we wanted to stay at a hotel close to Milwaukee airport, having an early flight the next morning. This fit the bill as it was only 3 miles away. The front desk staff person was friendly and helpful. Our room was at...
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Dear Karen R,
I would like to thank you for choosing the Holiday Inn Express for your overnight accommodations as well as taking the time to write such a pleasant review. I will be sure to share the review with my staff so they know that their hard work and great customer service is making a difference. We look forward...
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Staff did not have a clue what they were doing. HUGE birthday party with rude, inconsiderate kids & uncaring parents ruined our stay. (Along with several other families' as well.) Parents allowed their kids (WELL under the recommended 6 years old) to treat the hot tub like a pool. These kids were climbing the rock wall around the hot tub,...
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Dear Wattomio,
After reading your review, I would like to first apologize for the negative experience you and your family experienced while staying at our Hotel. I will share this review as a training tool for the staff so that they can see how any inactions on their part directly effect our guests. I would like to talk to you...
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Non smokers with children stayed at this purposed "non-smoking Hotel"- Although the pool area was understaffed with no towels- the kids liked it-
There was a pervasive odor of tobacco smoke in bathroom-coming from the vent on the wall. I complained to the front desk, and was told "we have a no smoking policy"---after a long a long pause- I...
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Dear PEmerick,
I first want to apologize for the experience you encountered while staying at My Hotel. I was not informed of the situation and will be taking this up with my staff. Immedietely!! I will also share your review with the entire staff. The Hotel is a Smoke Free Hotel as by Wisconsin law starting July 31st, 2011. As...
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We live about 5 miles from the hotel and just wanted a fun night out. We booked a room for Sat 2/18 and arrived around 3:30 for check-in. Two other families were joining us, and had requested rooms close to ours be added to their reservations, however when we all met up, they were on opposite ends of the 3rd...
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Dear Jakuzminski,
I would first like to Thank You for choosing to stay at the Holiday Inn Express. Also for taking the time to write a review. Your review will be very helpful for any potential future guests searching for lodging in the Milwaukee Area. I apologize that we couldn't meet your request for all the rooms in the same...
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We stayed at this hotel with 3 other families. The rooms were clean and nice. We had a King bed with the pull out couch which worked very well for our family. Loved having the microwave, refrigerator and a really nice shower vs a bathtub in the room. The down side to the room was even though we had a...
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Dear RiponELL,
I would like to Thank You for choosing to stay at the Holiday Inn Express. Your detailed review will be shared with our entire Guest Service Agents for a great detailed insight into our guests experience. I do acknowledge that this time of year when most have "cabin fever" we do get many families trying to escape the...
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We live in the area,but we stay here a couple of times a year.My family loves the indoor water play place. It includes a water slide and a water dropping bucket. The free breakfast is yummy.
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Bill S, & Family ,
I would like to thank you for taking the time to write such a fantastic review for our property, We are fortunate enough to have a little something extra in our pool area to offer our guests. BREAKFAST.....The most important meal of the day! I have worked and have stayed at many different brands of...
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