If you are looking for a typical chain hotel, this is not for you. But if you want to experience an authentic 100 year old western hotel, the Plains has done a good job of retaining it's historic charm with most of the modern conveniences. I grew up in Cheyenne ,but had'nt been in the Plains hotel for many years.... More

The hotel is at an intersection at the base of a hill that carries a busy road over a long bridge. It seems that in Cheyenne loud racecar-type mufflers are very popular on both cars and pickup trucks. So throughout the night, every couple of minutes when the stoplight outside turned green I was awakened by some very loud vehicle... More

This is such a historic building and it's history oozes out of the walls. Staff is so blah and that is best can be said. Restaurant is horrible,horrible, I think management work at holding this property back as it would take a great deal of work to get it to this situation . Maintance is always years late so they... More

yes, the hotel is a bit dated, but the location is great and the room I was given was clean and spacious. I parked in the pioneer garage, which is 2 blocks NW of the hotel, though street parking is ample.

Stayed here May 7th. Check in was pretty slow, and the lady at the desk, although well meaning, was lacking in her customer service...but that seemed to be a theme here with everyone except the bell/valet staff which were very, very good. The room we were given (2nd floor to the right of ballroom (223 maybe), which I think was... More

Tina needs to go. A person of her character at the front desk sends this place into the thralls of the worst dives and shabbiest hotels you could ever find. She is rude, incompetent, snide, crabby, scowling, and quite significantly unpleasant. She booked us in an occupied room, and just as I approached to explain this situation, (evidently my wife... More

Okay, this is Cheyenne. I wasn't expecting the Ritz. The Plains was clean. We found it and couldn't figure out where to park. My husband dropped me off and I ran into ask. The woman at the desk was not pleasant. Not friendly, not happy, so I was extra friendly and nice. I figure sometimes people are just having a... More

I was a bit apprehensive about staying at the Plains after reading the online reviews, but ended up very happy with my stay. My husband and I stayed two nights on business. They've done a very good job at keeping it historic yet adding modern conveniences. Yes, most of the rooms are quite small compared to today's standards, but originally... More

This is my second trip to this hotel. I loved it the first time. This last time, I was put in a room that was not acceptable for our party. When I went to advice the front desk of this, I was apologized to and moved quickly to an appropriate room. Ty was amazing if we needed anything he was... More