This hotel has potential, but it needs good kick in the rear! Our so called Ocean View room actually overlooked a flat roof with the ocean in the distance - not what I had paid for. Lobby was very good as was the breakfast. Room though old with chipped wood. Air co was dripping all over the bathroom floor so... More

Me and my wife stayed in Westin for 7 nights. We had booked for a ocean view room. When we checked in into our room the view was not good. So we requested to change the room and we got good a room with a great view on the 7th floor the very next day. The pool/ocean view was awesome.... More

We just returned from a week at this property. We booked a "Deluxe Ocean View" room that was suppose to have 2 queens, through Apple vacations. We were checked into a room in the Ocean Tower on the 7th floor. The views were amazing from this room but it was extremely small for 3 people and the beds were doubles... More

Stayed for 5 nights the last week of April. Upon check-in we found our first room to be dingy and beat up. The walls were marked and scuffed, carpet was frayed and pulling away from the baseboards, the bathroom was tiny and dark with an old ironing board that when opened, was full of stains and folded on top of... More

I'm currently into a stay at this hotel. Upon check in, we were given a dirty room with beer bottles and towels all over the place. After complaining, we were given another room which I can only describe as average. Condensation drips from the air conditioner. The hotel itself is well located within convenient walking distance to a number of... More

We stayed at the Westin for 2 nights. Upon arriving into our room we noticed a thick layer of dust on the nightstands and armoire. I had called housekeeping for extra washcloths as I was going to dust myself. While waiting for housekeeping to arrive, my husband noticed finger prints, palm prints on the sliding patio door, dirty lanai, gunk... More

Overall this is a first class place but there were some things I would have thought would have been better. I reserved the room 4 months before getting there and had the reservation number. The girl that checked me in took 30 minutes to do so and then we had to wait for them to see if the room was... More

Loved, loved, loved this property. We have stayed at Starwood hotels in Moorea, Bora Bora, Oahu, etc. and this was one of our favorites. It is family friendly, staff ( with the exception of the Concierge) was friendly and seemed genuine, property was well maintained, and rooms were luxurious. Beautiful lobby entrance complete with waterfalls and koi ponds. We opted... More

This place spoiled us. We were their just for 4 nights over the Thanksgiving weekend. The room was nice and big but the grounds, restaurants, bars and pools were top notch. The hot tub is a too small for a place that big but I appreciate it is adult only. They need to enforce that better. The breakfast buffet was... More