We made reservations, & the receptionist informed me that we could check in the morning. When we got there, around 11, the room was far from being ready. It took about an hour & a half to be finished. When we finally got in the room, the bed sheets were filthy, covered in sand and the cleaning process looked rushed....
More
With all the clues in this review I should be able to identify the mentioned problem(s) but unfortunately I have struck out so I must give a general response:
1. Early check-in: This is never promised (unless the guest expects to be charged) at time of reservation. If House-keeping permits, (i.e. rooms are properly serviced) we make every effort to...
More