This was my first experience of visiting Guam and I'm happy I chose Westin, This hotel is quite new, secluded from the most of Tumon hotels by a small cliff. The beach itself is very clean, the sand is white and the ocean's crystal. The staff is friendly, the room is neat. As I was at the Royal Beach Club...
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Hafa Adai SmallUniverse! Thank you for rating us 4 out of 5 points and taking the time to share such wonderful words about your recent stay with us. We are really delighted to know that you found our resort to be great and you are happy that you have chosen Westin to be your choice of accommodation while on Guam....
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We had a great stay at the Westin Resort Guam! It was 10 minutes to everything! It was near a church, department stores, ABC Stores, restaurants, it has a beach front and pool and more importantly, it was near the Duty Free Shop (DFS)! Haha! They also have rooms with a very nice view of the beach. Their dinner buffet...
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Hafa Adai Engr_Gaps and thank you for your wonderful compliments about your recent stay with us. We are simply thrilled that you so enjoyed our excellent location with close vicinity to all major shopping, entertainment and restaurants right in the center of Tumon. Thank you also for mentioning our nice guestrooms and the sumptuous buffet offered by our signature restaurant....
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My wife and I stayed for two nights at The Westin Resort Guam. We booked the royal beach club partial ocean view twin room with breakfast. Checking in would have been perfect if they told us that because we booked the royal beach club room we checked in on the 21st floor. As we weren't told this we queued at...
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Hafa Adai fortysomethingmale!
Thank you for your feedback. We are always grateful for the opportunity to hear from our guests and appreciate the time you took to write this thorough review of your experience with us. We sincerely appreciate your commendation of our clean and spacious room, the beautifully tranquil strip of Tumon beach for which our guests are privileged...
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My room wasn't made when I checked in. They gave me a different room.
There was no guide about the hotel on what's where such as restaurants, business center, gym, spa, etc. No TV channel guide.
The steak sandwich I ordered for room service came with raw onions inside when it was supposed to be onion marmalade.
The yogurt berry...
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Hafa Adai yp88! Thank you for sharing your feedback with us. We are always listening and are very appreciative of guest comments. We thank you for the time you took to inform us of your experience. It is certainly a regret to hear that you left feeling our resort didn't live up to your expectation. Guest satisfaction is our main...
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Living in colder weather in Japan, Guam was our pick for spring break for grandchildren 7 & 9. We spent two nights at Westin and two nights at Pacific Islands Club, which everyone calls PIC. WESTIN is a beautiful, luxury hotel with very nice rooms: comfortable, pillow-top beds; turn-down service at night with 2 bottles of water and a bucket...
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Hafa Adai Jo Ann V! Thank you for rating us 4 out of 5 points! We greatly appreciate your compliments about our well appointed guestrooms, the world-renowned Heavenly Bed, complete turn-down service, fast elevators which a lot of our guests also shared their compliments upon, the nice balcony view and our sumptuous breakfast buffet. We are also pleased to hear...
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I believe I picked the best hotel in Guam. It is a little pricey, but the pictures on the website match the beauty of the hotel. The room was nice and clean. The staff were friendly and helpful. Depending on the location of your room, you can hear some noise from the street. Overall, a good stay and I would...
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Hafa Adai Mark B! Thank you for staying with us at The Westin Resort Guam and we are beyond thrilled at how much you enjoyed everything, from the beauty of the hotel, our nice and clean spacious guestrooms, and most of all, the stunning stretch of beachfront we’re privileged to enjoy. We greatly appreciate your kind compliments about our very...
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On checking in, I was assigned a Accessible Room - for the physically challenged - but was not informed. I discovered late in the evening my room was an Accessible Room and immediately requested a non-accessible room. After two moves - troubling and inconvenient - it was finally resolved. Front desk could've averted this disaster had they caught that the...
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Hafa Adai MrCandor. Thank you for sharing your feedback with us. We appreciate the time you took to inform us of your concerns and we are always listening. We are sincerely sorry to hear that you were inconvenienced by the room assignment upon check in and we are certainly glad to know that the Reception team had assisted and resolved...
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My minimal interraction with the hotel desk raised a couple of basic service issues :
Hotel pick up from the airport was not provided. A taxi for the 10 minute drive was $35
Starwood points not added to my account
Upon leaving, waiting an eternity for the hotel shuttle to take me back to the airport, if it were not...
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Hafa Adai ItalGrecoLon! Thank you for sharing your feedback. We are most grateful to hear our guests’ experiences and thank you so much for rating us 4 out of 5 points! Thank you for mentioning the beautiful stretch of beachfront we’re privileged to enjoy, our very convenient and central location, generous size and space of our room and bathroom, the...
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We stayed here because we thought Westin is one of the best hotel chains in the world, we were proved wrong. The place was empty when we got there, no one even helped us with our luggage. It was just one person at the check-in desk, and we had to take our luggage to our room, they even asked me...
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Hafa Adai gwapocat! Thank you for taking the time to give us your feedback. From the information you posted, your stay with us was in May last year. We regret to hear about your experience and we are glad to report that we have not received similar feedback on the areas mentioned, which gives us the peace of mind believing...
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The hotel looks nice, the food is quite good and staff is super, but….the problem is that a lot of used and broken items affect negatively the rating of the hotel.
Broken tap of the sink, loose handle for the shower, the ceiling of the wardrobe, high noise for the ice machine, some damaged walls, etc… not big things but...
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Hafa Adai Benchmarker! Thank you for choosing the Westin Resort Guam for your most recent stay in Guam and sharing such lovely compliments about our resort. We couldn’t be happier to hear that you found our service level being exceptional and how our staff has made your stay most pleasurable. Enabling an enjoyable experience through providing distinctive services to all...
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