Nicely decorated hotel at a great location downtown. Overall very content with room and service, but the first night I arrived I was placed in a room without hot water. When maintenance was asked, the problem was already known to them and could not be fixed immediately. So the hotel knowingly used a room for bookings that would be unacceptable... More

I was in San Fran for the Bay to Breakers race from Denver. The rooms are large and quiet, except for street noise. Unfortunately, that's all I can say that's good. No room service the first day (we had to call for it), and an in room bar bill we didn't incur, and double billed on the beers at the... More

Great location, modern and tasteful just off Market Street near to the Powell St tram turnabout. As a small amount of building work was going on I think we paid about 2/3 of full price so our large room on the 8th floor (overlooking 5th with nice roof top view) with big very comfy bed, flat screen TV, lovely big... More

We loved, loved, loved this hotel! Very boutique-y feel, super trendy decor, terrific rooms and beds, huge TVs, nice big walk-in showers, lovely staff. We especially liked the "playroom" and the complimentary continental breakfast.Two minutes' walk to the BART station, right in the center of the best shopping, near great bars and restaurants. Two complaints: (1) As others have mentioned,... More

My husband and i just stayed there for 4 nights. People were really nice and helpful. Rooms are spacious, everything is new. Love the art. And the location is perfect next to Westfield San Francisco Shopping Mall, Powell station with the BART that comes straight from the airport and every transportation system stops there! Perfect choice!

Went to this hotel about 2.5 month ago during it's soft opening. So it's hard to really get the full vibe of the place but there were a lot of good things experienced. The overall aesthetic was clean, and interesting design driven materials used throughout. The lobby and lobby bar aren't that big, more like a cozy boutique. So if... More

Right by Powell BART and the Westfield Mall. Loft style rooms. The rooms with a door to the adjacent room can let some noise spill through. Great staff and facilities. Good beds and pillows. Recommend.

We arrived at the the hotel today and although our arrival was after four pm our 'delux room' was not ready as previous guests had a late check out! We had recently arrived from a long flight and were extremely disappointed to hear our room was not ready despite our late check in. Our room was nice but weighing scales... More

We were aware of the fact that this new hotel wasn't finished yet and still being renovated. A so called soft opening. We stayed here last week with our two daughters for 5 nights and loved it! Our girls always wanted to go to the 'game' area. We liked the complimentary wine hour they offered and the coffee and sweets... More