Rooms were clean, close walking to BART system which we used a lot. Had a corner room on second floor but still very noisy. NO A/C in our room!!! Not a problem since we went in early May but during summer that would have sucked. Theres a best western right across the street which looked a little nicer. LOTS OF... More

Rooms were quite, clean & fairly large. Great location -- only a short walk away from public transportation. The front desk staff was extremely helpful with directions. I'll be back!!! More

The room was very clean & comfortable. We had asked a fridge it was not supplied but was after we asked again.The noise was really bad doors banging all night loud voices etc, not sure what was going on, but if you want to be able to sleep give this hotel the miss More

Modern design hotel with nice, clean and comfort room, internet and small nice restaurant .you can wake up and go-walking distance and public transportation near by- and visit the beautiful city. More

I was so interested reading reviews of this hotel before coming - they were all over the map, from "wonderful" to "horrible." We decided to give it a try and we are certainly glad we did. First of all, my whole family loved the decor. If I am going to stay in a "budget" type hotel, I'd much rather have... More

This hotel is owned by the same people the own the best western carraige inn across the street. I always want a hot tub when I get a room. I was informed the hotel across the street had one and yes they do but is has been down for a month. We had the double queen with the extra room... More

Booked a family suite with two double beds and one pull out couch. Pocket doors separate the living space from the sleeping space. Heater in each room. Heater in the bedroom did not work, but heater from the living area was sufficient to warm the entire space. Hide a bed had the WORST "mattress" I have ever experienced at a... More

But the location is not too good.Especially, I saw homeless people around the hotel in the night time. Bit far from union square. More

This hotel could have had a perfect 5/5 here, but things turned due south at check out, where I was presented with a bill for $103 in fraudulent long distance charges for calls made to a toll free 1-855 number, despite being told that toll free calls were free, and the extremely rude staff and manager decided to argue the... More