My experience at the Mandarin Oriental San Francisco was sublime,magical and memorable. From check in through check out I experienced perfection. Cliff Atkinson, General Manager, runs a superior hotel that very few can match and his entire staff are incredible. I stayed in a Dynasty Suite that had an incredible view of San Francisco. The rooms are newly renovated and... More

We wanted a special celebration for our 25th wedding anniversary in San Francisco. I was drawn to the property because of their reputation for customer service, but mostly because of their incredible views! However, I was slightly reticent to book there due to their renovation in progress. I did call and speak to their staff who reassured me that the... More

First into a Bridge-to-Bridge room after renovation/refurbishment demonstrated a few problems with the room that indicated the staff just hadn't checked things well enough before letting the room. In the bath, new wallpaper was only partially adhered to the wall and sloppy grouting between tiles was messy and obvious. A floor lamp wasn't properly assembled and it leaned in a... More

We spent a nice 4 nights here. Location is terrific, views are unbeatable and service was generally pretty good. That said, their temporary lobby is comical and I think it really does impact their performance and the experience - e.g., very difficult to engage with concierge as everyone in their cramped confines heard everything...and there was sporadic construction noise in... More

Stayed here on honeymoon in 2004. Great location, nice room with great views and first class service from everyone. We were treated very well and the room service was very good. Would stay again More

From the moment I stepped out of the cab until I collected my luggage to leave, this stay was top notch. They welcome you with tea and cookies as well as personalized pillowcases! The views from my room were great - I could see a the Bay Bridge and could use the binoculars they provided. In addition, I have to... More

So of course it is being remodeled, etc, etc...any person spending Mandarin money would be intelligent enough to figure that out ahead of time...so knowing that, why would anyone complain...?? We have learned over the years that the way you treat staff is the way you get treated...everything about our experience was excellent...were there flaws, of course! Were they critical,... More

Stsyed here for business trip. Walking distance from office. Look past renovations to lobby. Temporary small table check in. Staff is professional and polished. There was mention of tea after check in which sounded good but it never arrived. Room service was simply delicious and served by nice staff. Bathroom nice sized. Bed comfortable and well lit room. Gym is... More

We arrived to find a polite doorman, prompt check-in, and tea as soon as we arrived. After that, we were snubbed out. There was not even coffee. I asked the desk where I could go to get coffee; rather than say "we can get that for you" I was told "down in the financial district there's a Starbucks." Long story... More