No SPG floor/room and any priviledge (gold member). There was a half night black out in April that hit the hotel. We arrived at the hotel all pitch dark trying to park our car in the basement parking lot (paid). We're initially glad since the hotel lobby and hallways were well lit, but to our surprise the room was pitch...
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Wonderfull location - a stones throw from Peir 39 and the waterfront. Rooms lovely, clean and spacious - staff very friendly and helpful. Food good and plentiful.
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This is a nice hotel, right in the heart of Fisherman's Wharf. The rooms were clean, the beds comfortable and it is close to everything.
The only problem I had with it, was finding out (at 2:00am, after several long flight delays), that there was no Free WiFi in the rooms. Actually at that time it sounded like there might...
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Dear Sailor1, thank you for reviewing our hotel and for your kind comments on our location, room cleanliness and our new comfy Sheraton Sweet Sleeper beds. I do apologize there was some confusion as to our WiFi service as we were in the process of converting to a new fiber-optic high speed system during your visit where the system was...
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Great hotel to stay in. The rooms were clean and spacious. Great location in Fishersman's Wharf, close to everything on the wharf, cable cars to take you to places like Union Square and only walking distance from beautiful places like Chrissy Fields (best view of the Golden Gate Bridge) and Palace of Fine Arts.
The only downfalls were the excessive...
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Dear Mereecraig, thank you so much for the 4-star review of your stay at our hotel and the kind comments on our room cleanliness / spaciousness, and our convenient location to some of San Francisco's marquee attractions. I hope you will return soon and I wish you safe travels and warm regards,
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Was on vacation with my wife and friends. Spent 5 days at this hotel and over all we had a very good experience. The hotel was centrally located, clean, quiet, and we all slept very well. The hallways and décor are little dated but not too bad. We did have a sleep sack go missing while the room was being...
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Dear David_J, many thanks for taking the time to review your recent stay at our hotel and for the 4-star rating of the experience. I was pleased you enjoyed our central location, hotel cleanliness and sleep quality and do apologize we did not follow-up on the missing item in your guest room. Please feel free to contact my office so...
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The Fisherman's Wharf area is the tourist hot spot of the city. The Sheraton hotel itself is a bit dated on the inside so don't stay here if you are expecting Westin-like quality. I was fortunate enough to get the Presidential Suite twice and that was huge, but the rest of the rooms are very average. The best feature of...
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Dear TravelBunnyFooFoo, thank you for taking the time to review your recent stay at our hotel and for the 4-star rating! I was pleased to hear you enjoyed staying in our spacious Presidential Suite and that you were able to experience some of our unique attractions in the area, such as the Buena Vista and Ghirardelli Square. Thanks for the...
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Ok where do I begin...hotel location and SPG brand has always been my favorite. The room was spacious but the bathroom was tiny but the worst thing is stains on a bathroom's wall. I thought it was some sort of design at first but when I took a good look, seems like they tried really hard to clean it but...
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Dear Nimy, thank you for reviewing your recent stay with us and for your kind comments on our friendly staff. I most certainly will pass your remarks on to our service team. I do apologize there was a scuff mark on the bathroom wall vinyl in your guest room and I will review this with our Engineering team to insure...
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Nice looking room. Nice decor, linen, etc
Could hear people walking on floor above. Windows were very thin, could hear cars and people outside. Doors didn't seal very well, could hear people banging doors till all hours. In the morning the cleaning staff would have loud conversations in corridor. Breakfast not included so can't comment.
Doubt we would return!!
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Dear Jimbob2010, thank you for providing an online review of our hotel and my apologies you were disturbed by noisy upstairs neighbors. We do offer upper floor, interior courtyard rooms that are idea for light sleepers, so please feel free to contact my office before your next visit so I can personally block one of these very quiet guest rooms...
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We were in two minds about staying by the Wharf, however being close to so many convenient locations, you can't complain. We've stayed in a few Sheratons and some are grander than others. This isn't so grand, but doesn't pretend to be, nor does the prices reflect this either.
Rooms are sizeable, free wi-fi in lobby only, leads to strange...
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Dear Gerrymac32, many thanks for the 4-star review of your recent stay with us. I was pleased you found our rooms to be both spacious and quiet. Thanks so much for the recommendation for vacationing guests and for the tip on dining options in the immediate area. Restaurant Gary Danko is one of my favorites! Thanks again and warm regards,
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Overall this is a fairly good hotel. It is clean and has good service. The location is terrific. The rooms - especially the bathrooms - are the size and layout of a cheaper motel, and fridges are not included. If they decorated the rooms with some class(and a fridge) we could easily overlook the room size, but the decorating looks...
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Dear Cordova_Bay_Folks, many thanks for the review and for your kind comments on our service and cleanliness. I was pleased to hear you found our location to be terrific but apologize our renovated decor was not to your liking. We just recently recompleted a $33 million renovation designed to transform the hotel with bright nautical colors with a whimsical feel...
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262 Reviews
702 Reviews
