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Sorrel River Ranch Resort

4.5 of 5
Highway 128, Mile 17, Moab, UT 84532
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Utah's 5 Nights 5 Parks
Sorrel River Ranch Resort
Ranked #14 of 33 hotels in Moab
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355 reviews from our community

    Trip type
Traveller rating
    182
    72
    51
    35
    15
Date Rating
Boston, Massachusetts
1 review
3 of 5 stars Reviewed 20 May 2013 NEW

I recently responded to a follow up email of our stay at the ranch this past May 2013. They have yet to respond to my email: Dear Staff and Management of Sorrel River Ranch, Good of you to follow up on our four night/five day stay recently at the Ranch. Our room accommodations were outstanding and luxurious! And you can't... More

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Jackson, Wyoming
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

What a cool place! We stayed two nights in one of the river view family suites with the colorado maybe a hundred yards away. The views are jaw dropping and hanging out on your deck at night watching the stars and listening to the river was incredible. We didn't really take advantage of the several activities provided at resort but... More

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Chicago
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

We really liked the SRR! The location is perfect, steps away from the Colorado River. The rooms are great...spacious and wonderfully appointed. We enjoyed the pool and the hot tub, the bar and the restaurant. I read the negative comments posted and was concerned. We had none of the issues. We had strong wireless, friendly service, good food and drinks... More

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Washington DC
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Recently stayed for three nights as part of a tour of national parks in Utah. My impressions of Sorrel River: Pros: - Glorious, jaw-dropping location - Beautiful, well-appointed rooms - The guided hike I arranged was fantastic; the guide was professional, very experienced, and generous with his time and knowledge of the area. Cons: Note: My room (the cheapest available... More

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Stockholm, Sweden
Top Contributor
74 reviews 74 reviews
72 hotel reviews
Reviews in 68 cities Reviews in 68 cities
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 16 May 2013 NEW

This is the worst hotel experience ever. The customer service is non existing and they are not even answering e-mails. Now they have been kicked out as a member of SLH and the place is in free fall. Just stay away.

Was this review helpful? Yes 3
Atlanta, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 15 May 2013

I stayed there last week and the experience was AMAZING!!! My room faced the Colorado River and it felt good to be in total peace and quiet while sitting on the porch. The view from my room looked like a beautiful painting. The cabins were spacious and I loved the rustic decor. I had my FIRST horseback riding experience and... More

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See 2 more reviews by Stephanie D for Moab
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 10 May 2013

The hotel and experience was all around no better than OK, which was very unexpected for the premium price we paid. I've stayed at similarly billed hotels in similarly beautiful settings and you still get a lot more for $500+ a night, especially considering that all the activities were extra. $70 per person for a guided hike seemed exorbitant. I... More

Was this review helpful? Yes 2
Austin, Texas
Top Contributor
100 reviews 100 reviews
82 hotel reviews
Reviews in 74 cities Reviews in 74 cities
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed 8 May 2013

Earlier this month I spent 6 nights here while hiking with a small group in the nearby national parks. This 160 acre property is really beautiful and is in a fabulous location on the Colorado River at mile 17 of Highway 128, about 20 miles from Moab city center. That said, there are significant service problems, which just should not... More

Was this review helpful? Yes 1
See 3 more reviews by AustinWhitewater for Moab
Tom B, Manager at Sorrel River Ranch Resort, responded to this review
10 May 2013

Dear Austin Whitewater, Thank you for this very thoughtful and fair review of our property. I'm pleased that you found your lodging comfortable. Regarding the restaurant, it's disappointing when we do not measure up to expectations, but this only doubles our resolve to improve. Thank you for the personal compliment, and please know that food and service quality have been... More

Nantucket, Massachusetts
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

For the price, this resort needs to step up service quality! Our room was very nice, comfortable, kitchenette, great view of the Colorado River. Unfortunately, the floor grate for the air conditioning rattled loudly every time the A/C clicked on, so we finally just turned it off. The main problems were with staff service level. We ate dinner at the... More

Was this review helpful? Yes 1
See 5 more reviews by Penny N for Moab
Tom B, Manager at Sorrel River Ranch Resort, responded to this review
10 May 2013

Dear Penny, Thank you very much for your feedback. Although I am glad that you enjoyed some aspects of your visit, I must apologize for the confusion and frustrating service levels. There most certainly are not up to our standard, and your review will renew our focus on these areas. Shelley will be most gratified to receive your compliments and... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2013 via mobile

The connecting rooms we had were beautiful. The view, the quietness. The coffee pot in our room had a thick layer of fungus on the bottom, fortunately I looked into it before I filled it up with water. Obviously nobody had cleaned it for a long time. In the evening we went to have a drink at the bar and... More

Was this review helpful? Yes 2
Tom B, Manager at Sorrel River Ranch Resort, responded to this review
10 May 2013

Thank you very much for providing us with this valuable feedback, as this is most helpful towards our goal of continuous improvement. I sincerely apologize that your experience was less than excellent, and that several items concerning promtness and cleanliness were completely unacceptable. We have worked diligently since the last winter freeze to get the property caught up on seasonal... More

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Additional Information about Sorrel River Ranch Resort

Also Known As:
Sorrel River Ranch Hotel Moab
Sorrel River Ranch Hotel
Sorrel River Hotel
Sorrel River Resort
Sorrel River Ranch
Sorrel River Ranch Resort Moab, Utah
Address: Highway 128, Mile 17, Moab, UT 84532
Region: United States > Utah > Moab
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Moab
#2 Romantic Hotels in Moab
#13 Family Hotels in Moab
Price range (per night): RM377 - 2,143
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Where Luxury Meets Adventure. Our AAA four diamond resort is a peaceful location for solitude and relaxation as well as a base camp for an action-packed outdoor excursions. 55 luxury suites and rooms are especially comfortable and restorative with breathtaking private views of red rock mesas and the Colorado River and enhanced by the resort's wellness, sport and arts programming. Close to Canyonlands National Park and Arches National Park, exciting adventures are at your doorstep with miles of trails for hiking, mountain biking and horseback riding, river rafting and kayaking, canyoneering, base jumping, hot air ballooning, motorcycling, Hummer® and ATV touring. Perfect for romantic weekends, family holidays, corporate retreats and photographs of a lifetime. ... more   less 
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Sorrel River Ranch Resort
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