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BEST WESTERN PLUS Greenwell Inn

3.5 of 5
105 South Main Street, Moab, UT 84532
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BEST WESTERN PLUS Greenwell Inn
Ranked #23 of 33 hotels in Moab
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218 reviews from our community

Traveller rating
    34
    86
    55
    23
    20
See reviews for
Families
58
 
Couples
95
 
Solo
8
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Paphos, Cyprus
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 14 June 2013 NEW

Stayed one night and that was enough. Location was very close to the Main Street and rooms/door facing onto car park very nosey with people arriving all hours. Service was not good and we had to asked receptionist three times for the coffee (free 24hrs) to be refilled, after 90 minutes gave up. This is more a Motel than Hotel,... More

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See 4 more reviews by MoMo512 for Moab
Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
17 June 2013

Thank you for your feedback. The very pregnant woman at front desk is our 8.5 month pregnant office manager. She is very customer oriented, so I am glad to hear despite her physical condition, she was able to assist your husband. She will be addressing her desk staff on keeping an eye on our 24/7 coffee in lobby service. More

Peoria, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 9 June 2013

Admittedly, this Best Western is in the process of remodeling and there will likely be improvements in the near future, but the experience I had with the staff is probably my largest concern. it may be that they are new also. My wife and I had two free nights at Best Westerns, so we stayed one night at each of... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
11 June 2013

Thank you for your feedback. Our cancellation policy is 3pm prior to date of arrival. Our new lobby is also now open to the public. Thank you. More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 5 June 2013 via mobile

Granted Memorial weekend is busy but no reason to charge a guest $350.00 for a standard room facing main street where you can hear all. The best part of the room was the coffee still not worth $350.00.

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
7 June 2013

We are sorry you did not have a good experience at our hotel. Hotel rates are usually higher over special events and national holidays. Our rates are always aligned with other hotels of similar class in Moab. We offer a variety of discounts online. Please do take advantage of them when you make your future reservations with us. We hope... More

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Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 29 May 2013

Had no complaints about this motel except it is extremely dark and the air conditioner didn't seem to be dehumidifying properly. Cavelike. Didn't find it noisy despite being in the front. The construction was still going on, but not really a problem. Front desk was fine. It was clean and the bathroom was reasonable with some nice touches. Guest laundry... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
1 June 2013

Thank you for your comments. We are happy to learn that overall you enjoyed your stay with us. Because of your feedback and those from those from others on our light bulb wattage, we are in the process to upgrade them inside the guest rooms. More

Chandler, Arizona
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 28 May 2013 via mobile

The service was very good checking in and out. Every one I asked knew how far the parks were that we wanted see and the best way to get to them. The hotel is right in the center of town.There are lot's of places in walking distance to eat at. If you are in Moab Canyonlands and Archs national parks... More

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Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 May 2013

it was one of the worst places I have stayed in. It was on Memorial weekeend and prices double but this was dirty, dark red curtains ,horrid bathroom and furthest room down the hall with broken ice dispenser. Really bad. even smelled horrible. asked to transferred to different room but they had no vacancies. Oddly have stayed at the best... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
29 May 2013

We are sorry you did not have a good stay with us over Memorial Day weekend. We have checked the ice machine you mentioned and it has been working, but we will keep an eye on it. National holiday rates are typically higher at hotels. Our rates are always aligned with other similar type hotels in Moab. We also offer... More

Houston, Texas
2 reviews
2 of 5 stars Reviewed 28 May 2013

Paid over $300 per night including breakfast during Memorial weekend. However, we had to wait 20 minutes to get a table and then found out that breakfast only included 1 beverage per person which meant either juice or coffee.....!!! ridiculous... we complained to Best Western reception desk and were told no good complaining as person who runs BW also runs... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
29 May 2013

We appreciate your comments. Your stay was over Memorial Day weekend, a big tourist holiday in Moab. Though our rates are higher over special events, but they are still aligned fairly when compared to similar hotel tier in Moab. We also offer a variety of online discounts, so be sure to take advantage of them in the future. We are... More

Denver, CO
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2013

The renovation is mostly over. The rooms are spacious, but nothing special, and as previous reviewers have noted, still dark. The common areas look really nice, and it looks like the breakfast space will be pretty nice eventually, but it's not ready yet. We did get the coupons to Pancake Haus (owned/run by the same family as the BW and... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
29 May 2013

Thank you for taking the time to give us feedback on your stay. We are happy to hear you had an enjoyable stay with us. Our heated pool temperature should be maintained at a cool 78 degrees. We have made the adjustment on the oversight. Please come back and stay with us again. More

1 review
1 of 5 stars Reviewed 19 May 2013 via mobile

My god, where to begin on this place... Checkin room 104 stuff everywhere unorganized, unfriendly, pancake hauz voucher, at $200 plus a night you must be kidding. Room Dark.... I mean dark, Dirty carpet stains, smelled like a duke terrible! Like a murder scene from CSI, Staff dear god.... Like a bad comedy...No idea about service. Remodeled or not this... More

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Hotel M, Guest Relations Manager at BEST WESTERN PLUS Greenwell Inn, responded to this review
26 May 2013

We cannot locate any record that you were an actual guest staying at our hotel. Your timeline is also questionable. It appears you also only signed up recently with a single post review on our hotel. We doubt the credibility of your post as our new hotel lobby was opened at the time of your proclaimed stay with us. We... More

Moira, United Kingdom
Top Contributor
137 reviews 137 reviews
58 hotel reviews
Reviews in 88 cities Reviews in 88 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 18 May 2013

This was our last stop on our 20 day US tour, so we had seen quite a variety of rooms by this stage. The Greenwell Inn was a lot better than some of the previous reviews indicated, perhaps because the reconstruction was in its last stages, We had a warm welcome from the friendly receptionist and we were able to... More

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See 2 more reviews by GandC_UK for Moab
 
 
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Additional Information about BEST WESTERN PLUS Greenwell Inn

Also Known As:
Best Western Plus Greenwell Hotel Moab
Best Western Plus Greenwell Hotel
Best Western Greenwell Hotel
Best Western Moab
Moab Best Western
BEST WESTERN PLUS Greenwell Inn Moab, Utah
Address: 105 South Main Street, Moab, UT 84532
Phone Number:
Region: United States > Utah > Moab
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 33 hotels in Moab
Price range (per night): RM488 - 895
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Newly designed downtown hotel offering a relaxing and comfortable stay in Moab. Hotel hotel quietly located along Moab's Mill Creek parkway yet we also offer a town center location within walking minutes to restaurants, shops, art galleries, and bars. Hotel features a large heated pool and hot tub, Free Wi-Fi, guest coin-up laundry, and a fitness room.Our guest rooms are professionally designed with either 1 King or 2 Queen beds. ... more   less 
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