Spent two night here while visiting Asheville in April. In general, things were pretty good, with a couple of relatively minor negative issues.
1. It is a suite with separate sleeping and living areas (and 2 flat-screen TVs), but the bedroom area is very crowded. I had two double beds and the one bed was so close to the A/C...
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Dear CynthiafromOhio2011 ,
Thank you for taking the time to post a review of your stay. I am happy to hear that you enjoyed your time with us and would like to apolgize for the issues that you had. I will be sure to pass along your comments regarding the bed and egg quality to our corporate office so that...
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No great shakes folks! Do the Hampton next door! When I complained I got a nod and a stare, I guess if I stood there long enough he would have had to say something.....last time I complained at a LaQuinta the guy comped my room while I stood there and said it was not necessary to do so. These folks...
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Dear Lester53
Thank you for taking the time to let us know about your recent stay with us. I apologize for the issues that had during your stay with us. We strive to ensure that every guest has clean, comfortable room and an enjoyable stay. I am sorry that we feel short of that during your time with us. While...
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Good location and very nice hotel! The rooms were more spacious than expected and very clean. We loved it and would definitely recommend it to anyone in staying in the Asheville area.
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Dear KDM4E,
Thank you for taking the time to post a review of your stay at our hotel. I am so happy to hear that you enjoyed your time with us and that you enjoyed our studio suite set up that we have here. I will be sure to pass along your comments to our staff and I look forward...
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We visited this property in May 2010 (not May 2011, that was the furthest back I could choose in the dropdown box) for our honeymoon. I believe we stayed 5 nights and were satisfied with the accommodations. The staff (maybe intentionally?) booked us in a corner room on the top floor, so we had no noise issues. The bedroom was...
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Handy to get downtown from here. The rooms were nicely appointed and clean. Staff was very gracious and the noise from the highway was tolerable (you might ask for a parking lot side room). It is very close to the mall, eating establishments, etc. If you have stayed at SHS before, this is a very nice property. Not luxury, but...
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Dear Docinnc,
Thank you for posting a review of your recent stay at our hotel. I so happy to hear that you enjoyed your stay and your time in Asheville. We do have some great local restaurants in town and we are very proud of that reputation.
Thank you again for staying with us and we look forward to seeing...
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I was impressed by the SpringHill Suites. I have stayed in many hotels. This by far was the best stay and rest I've ever had. I felt welcome, comfortable, clean and we had a good time here. Especially nice was Mathew. He heard what I wanted, made a view sugestions and there it was, service. The entire staff at SpringHill...
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Dear Mark B,
Thank you for taking the time to post a review of your stay and thank you for the positive comments regarding our hotel, staff and our employee Matthew. Our staff gets so excited when they are mentioned in a positive review and they really strive to offer the highest level of guest service possible.
Thank you again...
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This is the first time ever I have had two flatscreens in my room. Even the sofa was a four seater. Very nice location for shopping too.
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Dear taarhaug,
Thank you for posting a review of your recent stay with us. I am so happy that you enjoyed the double tvs in your room. We know that there are times when guests would like to watch different shows at the same time, so we were excited to offer this amenity in our Double/Double Studio Suites.
Thank you...
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We went to the visitor center in Asheville to get an idea of were to stay. They had discount codes/specials for the various hotels in town. We called and ask for the "Visitor Center Discount." Call and ask, it does not hurt to ask:) We paid $82 for Thursday and Friday.
The hotel was a great value for that money....
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Dear momdadsefi2010,
Thank you for taking the time to post a review of your recent stay with us. I am so happy to hear that you enjoyed your stay and had a chance to enjoy our amenities. I will be sure to share your review with our staff and I hope that you will stay with us again on your...
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This was my first time staying in a springhill suites. The room was nice but the layout was bizarre. The bedroom was very small but the suite area was a good size. I felt like it should be the other way around. The A/C unit was right beside the bed and was a little much while we slept. The modern...
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Dear Duck_Commander,
Thank you for taking the time to post a review of your stay. I am sorry to hear that you were unhappy with the location, room style/layout and internet service of the hotel. We strive to ensure that every guest has a pleasant stay while they are with us and I am sorry that we fell short of...
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Our family of four stayed in two suites on Christmas Day night. Surprisingly the hotel was pretty full and our connecting/adjoining rooms request could not be honored. The hotel is in a good location within easy driving to many restaurants, shopping and all Asheville has to offer. The breakfast staff was amazing, so friendly and accommodating especially on a holiday...
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Dear Travelmom29,
Thank you staying with us over the holidays and for posting a review of your stay. I am very happy to hear that you enjoyed your stay with us and that our staff took very good care of you. Please accept my apologies that we were not able to honor your connecting rooms request during your stay.
Thank...
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