We were greeted at the front desk by Ian. He was very personable and gave us a better room than what a booking on the internet provides. We were on the 3rd floor with views of downtown Asheville. The room was large and very comfortable. The hotel is beautiful and is located in a area just out of walking distance...
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Great hotel. Easy access and clean room. Great beds. Great location. Everyone is friendly and knowledgable about downtown items.
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I used Priceline requesting a hotel in Central Asheville and got the Crowne Plaza. The location was not really what I was looking for. I was hoping for hotel in walking distance to downtown, but it turned out to be okay. It was only a short 5 minute drive to downtown and the front desk arranged for a cab for...
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We paid $87.66 including taxes (Priceline) for a Sunday evening.
My husband and I arrived around nine p.m. The gentleman at the front desk told us that it was the calm after the storm. Due to two proms and a wedding, they had been at full occupancy the previous evening. On Sunday night they were down to only thirty-five guests....
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I am very sorry that you had such problems during your one night with us no matter how slow or busy we were. I can't explain the cause of the maintenance noise you encountered because I'm not sure which room you were in, but we have had no scheduled maintenance in our sleeping room areas for the past several weeks,...
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Overall, we would return here but there is much room for improvement.
Our reservation was handled with terrific professionalism and promised special arangements to cope with my wife's allergies. That promise was kept and we are grateful.
Our arrival was somewhat spoilt by a contractor sealing the asphalt in the parking lot leaving a petrochemical stench that endured for the...
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Thank you for submitting this review, and I am very glad that you enjoyed your stay with us. You brought to light some of our best features such as our staff, guest rooms, and multitude of recreational opportunities we have to offer. I also appreciate your constructive criticism, as it will only help us to improve and enhance our property...
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This was a nice hotel with a historic feel and a nice view. The historical feel was a little unsettling to me - part of me felt like it was a beatiful old historic hotel, and the other part of me felt like the historic feel was played up a little too much in an effort to not spend money...
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Thank you very much for your feedback and I appreciate the fact that you enjoyed the atmosphere in our lobby/restaurant and common areas. Besides the upgrades to our hallways and common area carpeting, we are also working closely with our corporate partners at IHG to complete a franchise wide series of upgrades which is part of a re-branding effort for...
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I stayed here this weekend with some friends while we were visiting Asheville. While the customer service was great, there was nothing amazing about this place. It's VERY large and a bit confusing if you don't have a map in hand to read. The bedding seemed new and plush which is always a great! But don't expect to get a...
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I appreciate the positive feedback within your review as our staff/customer service is an area in which we take great pride. Though we have the facilities to support large groups and have hundreds of groups and conventions throughout the year, we try our best to keep them together in certain parts of the hotel so as not to disturb other...
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Excellent room and a very good hot breakfast. Did not have reservations but a room with a king bed was available. Off the beaten path, you have to know how to find the hetel.
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Thank you for your response! I am so glad you enjoyed your experience with us and hope to see you again.
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When you visit this unique hilltop resort, you feel like you're in a bit of a different world, but in a good way. Check-in and check-out was quick & easy. All the Crowne Plaza staff is VERY friendly and helpful.
We arrived around 3 p.m., but the only King bed room available at that moment was a handicap King on...
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Thank you so much for submitting such an extensive and detailed overview of the property. I feel like you have highlighted many of our strongest points and also given us some very useful constructive criticism. I do want to mention that guests get a Zipline discount of $59/person, and that the price you mentioned is for the public. I hope...
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Got a very good rate via priceline. Updated room, very clean, quiet at this time of the year. We took a 1st level room with a nice patio with table and chairs to enjoy the nice view. We were able to watch the zipline at a distance. Frig in room so we were able to keep milk and wine cold....
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I appreciate your response and review and am so glad that we exceeded your expectations. We truly try to give every guest an amazing experince and do what we can to make their trip to Asheville memorable so they will come back again. You can't always belive every review that you read online and I am glad that you have...
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