I arrived with a party of coworkers for an in town regional conference nearby. I have stayed at lots of hotels and this one by far has been one of the worst in comparison to the branding on website as well as hotel name "Sheraton". I was taken back by the strong smoke and mold smells in the 3rd floor...
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Thank you for your feedback. Unfortunately we have people who do not adhere to the rules of no smoking. We do charge a $200 fee for smoking in our facility. I have spoken to the Executive Housekeeper about your concern with mold. I am unaware of any issues we have currently or in the past with this problem. The hallways...
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This hotel has great proximity to downtown and ample free parking. The staff was friendly and accommodating, and the room (which appeared to be fairly recently renovated) had decent amenities-bed was comfortable with clean and comfortable linens. We were in Asheville to visit the Biltmore, and I picked the Four Points by Sheraton as it was the only "local" Starwood...
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Thank you for your feedback. Your willingness to share your recent experience is genuinely appreciated. We do hope you will give us another chance to give you an honest uncomplicated stay.
Shannon Mason -- Manager On Duty.
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My husband and I stayed here, but made the "mistake" of booking our room on a third party website. When we arrived to the hotel the front staff told us they only had a room with two double beds despite our confirmation that stated we booked a king sized bed. The front staff was unapologetic and unaccommdating when we asked...
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Thank you for your feedback. Unfortunately not all third party websites guarantee your room type. This is their policy and not ours. If we have a room available we certainly will accommodate a guest's needs. However, when we are sold out and the rooms are guaranteed room type reservations we have to honor those first. We appreciate your business and...
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Not worth paying full price for a room here. Was definitely clean. Room smelled nice. Lacked refrig and microwave. Bathroom was small. Had to wedge myself in between the sink and shower just to use the toilet. Beds comfortable.Forgot to request room away from ice machine which dumped ice all night, fortunately I brought my earplugs. Older hotel, supposed to...
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Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong...
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If you want to experience Asheville without the hassel of parking, the Sheraton is the perfect place to stay. It is within easy walking distance of the downtown, very convenient.
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Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong...
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Ok, so we all want the best and we (or at least I) never want to pay for it. Of course I want to stay right downtown, be right next to all of the restaurants and night life, and of course I want nothing but the best in accommodations--and I want to pay little or nothing!
The reality is that...
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Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong...
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Just stayed here this past weekend.Location is very good hotel was clean but needs updating and the Wifi does not work I tried it several times luckily I had my 3G modem with me because I had read earlier reviews on this hotel.Bathroom is small and needs updating hotel is showing its age.Also if you bring a pet and someone...
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Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong...
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Location was very, very good as everything in downtown is an easy walk from the hotel. Parking lot was convenient as well.
Rooms were okay - small, and beds were even smaller. Air conditioner was very loud.
Overall, the hotel was not bad; clean; friendly staff - I would go again - but if your are tall (or even not...
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Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong...
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The Good:
Staff: The staff was great, very helpful, and expedient. Check-in/Check-out took no time at all. Overall very good staff and should be commended.
Location: Fantastic location. Located within walking distance to almost everything in downtown Asheville. About 3-4 miles away from the Biltmore which is great as well. I couldn't have been more pleased with the location.
Cleanliness:...
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A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve....
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Very clean room, excellent accommodations, staff VERY helpful and allowed my daughter to bring her hamsters in over night. Check in - check out was VERY good. I highly recommend this - internet and parking were NOT extras which was a welcome change in Four Points properties esp at a downtown location.
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Thank you for your feedback. We appreciate your business and look forward to you visiting us again soon.
Shannon Mason -- Manager On Duty
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