We stayed at this HIE this past weekend when in town for my son's Boston University graduation. We found the rooms to be clean and comfortable, the location was ideal, but the highlight of the stay was the staff. From check in to check out they were friendly, accommodating and professional. We had a small request regarding our room temperature...
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Thank you very much for your feedback and kind regards. We pride ourselves on making you, the guest, feel comfortable and by providing legendary service! Please come back and see us again in the near future and thank you again for choosing to stay with us for your family's important occasion. From the entire Holiday Inn Express staff, please congratulate...
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I arrived late from a delayed flight. The from desk employee , African American, was very nice. I was suprised that the valet attendant was also,there. When I arrived at my room, the light switch did not work. There is mold in he bathroom on fan surround, shower area and shower curtain. Poor lighting, lights did not match shower seems...
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Hello and thank you for your comments. I am glad to hear that you received a warm welcome and that the guest service person and valet attendant were present to greet you. However, I am disappointed to hear that the room was not up to standards. I have my chief engineer looking into this now and if he and his...
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We stayed for 4 nights at the Boston Garden HIE and we picked it primarily for its location as the nearby subway station makes it easy for us to visit many of Boston's attractions.
The hotel room itself was nothing to shout about but it was clean and comfortable. I must say that the rest of the hotel itself seems...
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Thank you for your feedback. We too feel that our location is perfect, whether you're traveling for business, government, leisure or especially sporting events and concerts! Also with North Station across the street and the Green line for the "T" around the corner, it makes travel easy to come in and out of the city as well as get around...
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This hotel is a nicely refurbished older place, and felt more like a boutique hotel. The best thing was it's convenient location to the Boston Garden, which made for a mellow concert experience. Last time I was in Boston I got hung up in heavy traffic on my way to a show, so even though this hotel was more expensive...
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We appreciate your comments and feedback, thank you. Also we are glad you enjoyed the concert. Being directly across from the Garden, it makes it very convenient for our guests to attend concerts, shows and sporting events. Regarding the ice machine and the two elevators.....We are installing a new elevator that will be accessible to ALL floors in one trip...
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We stayed here the weekend of the boston marathon. We have stayed in many HIE hotels and this one does not nearly compare. The breakfast wasn't up to par. No fruit, yogurt, or cinnamon rolls any of the three days we were there. There were no refrigerators in the rooms which I thought they did. It wasn't the cleanest hotel...
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Thank you for your feedback. I apologize that your recent stay with us was not satisfactory. It is our policy to make sure the guest leaves happy and that if you experienced any issues that they are taking care of prior to departure. I wish I was made aware so that I could have assisted before you checked out. I...
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Breakfast is terrible - no fruit and half the stuff I normally see at other Holiday Inn Express hotels. Staff could care less if you state yes here. - exception being the room maids - they are friendly and thorough.
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First let me apologize that your stay was not up to your standards. I can assure you that it is not up to ours either. We pride ourselves on guest satisfaction and making the customer happy and it seems like we fell short. I will make sure that this is shared, addressed and handled with the staff. If you would...
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Right across the street from TD Garden and many restaurants and bars nearby. A little pricey due to prime location. Valet parking is 40$ but is an absolute must - you won't find any parking nearby... We had to wait 20min the next morning at check-out for our car (gives you an idea how far away it must be parked!!)....
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Thank you for your feedback. We strive to provide clean rooms and great customer service and I am glad that you were comfortable while staying with us. We are in a great location and hope that you will come back and visit when you can spend more time with us. Thank you for choosing to stay with us!
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We were totally lost in Boston driving there because the streets are crazy! We called the hotel and the front desk employee stayed on the phone with us and told us street by street where to turn to get there. That was way beyond his call of duty! It was a great location and I will definitely stay there again...
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Thank you! It is our pleasure to assist and I am glad our staff was able to direct you and get you safely to the hotel. We look forward to having you as our guest in the future and thank you for choosing to stay with us.
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If you're looking for a good vacation or business hotel in Boston, stay elsewhere. If you're attending an event at TD (Boston) Garden or if you've had a bit too much "fun" after an event at the Garden, then this might be the place for you. We found the venue to be in serious need of maintenance, from broken lamps...
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We appreciate your feedback and thank you for staying with us. I apologize that you experienced some noise and maintenance related issues. I can assure you that this is not the normal procedure and I will look into this immediately with my chief engineer. Also we pride ourselves on service and guest satisfaction. I will look into your feedback and...
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I was in Boston for 2 weeks for business and found this property to be a good fit for me. I will stay again when I go back to Boston.
If I was going for pleasure to see an event at The Garden, this again would be an excellent property. It is literally across the street from The Garden. The...
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Thank you for choosing to stay with us and I am glad that the hotel met or exceeded your needs while traveling. Also we do appreciate the kind words regarding the staff! We take pride in making sure that our service skills and guest satisfaction is top notch! I do apologize that you felt the breakfast was not up to...
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