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All 73 Boston hotels »

Onyx Hotel - a Kimpton Hotel

4.0 of 5
155 Portland Street, Boston, MA 02114
Hotel amenities
Special offer
Free Parking & Breakfast
Onyx Hotel - a Kimpton Hotel
Ranked #19 of 73 hotels in Boston
4.0 of 5 stars 497 Reviews
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497 reviews from our community

What travellers say about this hotel
  • North end(29)
  • Ruby room(14)
  • Very nice(13)
  • CUSTOMER SERVICE(6)
  • Wine reception(5)
  • Government center(5)
  • Right next(3)
  • Dunkin Donuts(3)
  • Free internet(3)
Traveller rating
    229
    165
    57
    31
    15
Only show reviews for Family (68) | Couples (175) | Business (71)
Date Rating
Morrisville, PA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 23 May 2012 NEW

I should have known that it would be great when they handed me a complimentary glass of wine at check in. Not a huge hotel but perfect none the less. Rooms were perfect and front desk service was just as good. Great restaurants and bars for all tastes within a few steps from the lobby. Even though I was traveling... More

Was this review helpful? Yes
Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
25 May 2012

And we would love to have you soon too! Your comments summarized the Onyx perfectly, so THANK YOU! More

Santa Rosa
Top Contributor
50 reviews 50 reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

I booked in here because I was taking a train out of North Station the next day. The hotel is a short walk away. The location is also reasonably central to, say, Quincy Market or the Union Oyster House. Like Kimpton hotels often are, the decor was trendy but the room was tiny. And, I was across from a building... More

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See 4 more reviews by srca for Boston
Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
23 May 2012

Your feedback is appreciated...we did take a look at the thermostat in the room to make sure everything was working and it was. I am so sorry you had a tough night sleep, but as you mentioned we do have lighter blankets available should our guests need them. Thanks again! Joe More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

Nice hotel with nice staff. Perfectly clean and good amenities. Room quite small. Good value from Hotwire, not sure about their usual pricing. More

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Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
16 May 2012

JPandJen, I love 5-star reviews, so thank you! Come back and visit! More

West Sussex
Senior Contributor
37 reviews 37 reviews
Reviews in 28 cities Reviews in 28 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

Meeting friends in Boston and where to stay? After a lot of research I settled on The Onyx partly because of the reasonable prices and partly because our friends had a good previous experience of the Kimpton brand. The welcome we had was excellent but the room was disappointingly small with a lot of rather large furniture in it. We... More

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Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
10 May 2012

I appreciate your Kimpton loyalty, don't forget to join our InTouch program. You can tell us your preferences and we will have them ready and waiting in your room. Best part, it's free! So sorry about the Forgot It, We Got It confusion. We should have gone to get your bubble bath items, that's our job, not yours! It's already... More

Jersey City, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 7 May 2012

My wife and I brought our dog on her first road trip to Boston for our daughter's graduation. The hotel is a block from the TD garden and close to the highway. The staff was friendly and very helpful, providing excellent customer service. Particularly nice was how they welcomed dogs to the hotel, with water and treats at the front... More

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Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
9 May 2012

Glad you enjoyed your visit and took advantage of our pet friendly services (and hosted wine reception)! Please come visit again! Joe More

NYC
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 May 2012
2
people found this review helpful

Stayed in room #910. Very first thing I noticed, when entered the room late afternoon was, how dark the room was. Then I realized no wonder why, the window of the room was tiny and even that tiny window was mostly covered by the decoration drapes. Asked for an other room but according to the front desk all the double... More

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See 2 more reviews by 10002Peter for Boston
Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
9 May 2012

I've had our Chief Engineer look into the concerns about room 910 and everything has been resolved. The HVAC unit has an "On" & "Auto" settings for the fan and for some reason it was stuck in Auto. This has been fixed and can be turned on and kept on should you desire. I am glad that overall your stay... More

Toronto
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 May 2012
3
people found this review helpful

My husband and I had different views on this hotel and he would have given it 4 stars. I gave it 3. It has pros and cons. The main pro is how hard every member of their staff tries. The breakfast attendant (it's a one-woman show being a small boutique hotel) could not have tried harder to please. Ditto for... More

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See 3 more reviews by NatureloverToronto for Boston
Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
3 May 2012

It's too bad your husband didn't write this review, we would have gotten 4 stars! Thank for sharing your suggestions, I promise to look into each of them with the management team here at the Hotel. Thanks! Joe More

Paris, France
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 30 April 2012
2
people found this review helpful

I am currently staying at the Onyx Hotel in Boston and here is why I do not recommend it. First, the hotel is far from the different interesting places of the city, in a district full of homeless people. Second, I was really disappointed to get a room that just smelt and was told there was a light smell in... More

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Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
2 May 2012

Thank you for your direct feedback. You are correct, we do not have much of a view being that we are surrounded by several buildings, but unfortunately I can't change that. I can promise you that the service you will receive is top notch, but thank you for pointing out some areas where we can improve. Thanks, Joe More

Boston, MA
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 April 2012

I have stayed that the Onyx in Boston many times, most recently last night. My Favourite hotel in Boston is actually the other Kimpton hotel in Downtown Boston (the Nine Zero), but the Onyx is often significantly cheaper and is still in a central location. While it is a short walk to the centre of the town (Faneuil Hall /... More

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Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
30 April 2012

I am so happy that you enjoyed your stay and that you keep coming. Thanks for the great comments in your review. Nine Zero is a great hotel, but we would love to have you any time you are in Boston. Thanks! Joe More

Rogers, Arkansas
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 26 April 2012

We stayed at the Onyx Hotel in a quick weekend getaway and loved it. Rooms are bit small, but comfortable and contemporary. The evening cocktail hour is a nice touch and the bar makes great drinks. Overall, the location is great within a walking distance to the North End and The Garden. Overall a good experience. More

Was this review helpful? Yes
Joe Capalbo, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review
27 April 2012

Our location is perfect, puts you close to alot of the major sites in Boston. It sounds like you did it right, visited wine hour, had some cocktails at the Ruby Room and then ventured out into to the city! Thanks for the great review! Joe More

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Additional Information about Onyx Hotel - a Kimpton Hotel

  • Onyx Hotel Kimpton
  • Onyx Hotel
Address: 155 Portland Street, Boston, MA 02114
Price range (per night):* RM766 - 1,495

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Onyx Hotel - a Kimpton Hotel
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