Stayed at this hotel for 2 nights this week. Check in went well. The hotel has 2 towers for rooms and the elevators require you to use your room card to call the elevator. The hotel is connected to the convention center and enclosed walkways throughout downtown. It rained Monday and Tues, so having the hotel connected in this manner...
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It has been almost 2 years since I stayed at the Sheraton Boston. I came on here to reiterate a past review - it is the best hotel stay I have ever had, with the exception of my honeymoon - which only eeked past this hotel. We stayed for a long weekend, had a beautiful room with a great view...
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Dear Kathleen W,
Thank you so much for taking the time to share your experience at the Sheraton Boston Hotel on Trip Advisor. I’m so glad to hear that you enjoyed your stay and appreciate the great comments you had about our staff. We hope to welcome you back soon.
With warmth,
Michael, Manager - Sheraton Boston Hotel
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Nice hotel, you can't beat the location. So close to transport and Newbury Street etc for shopping. Also the trolley bus picks you up right at the front door. Bit disappointed that there wasnt a safe in the room or a bar fridge. The room is nice and spacious but our view was over the top of another building so...
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Dear Emmteepee,
Thank you so much for taking the time to share your experience at the Sheraton Boston Hotel on Trip Advisor. I’m so glad to hear that you enjoyed your stay and were able to take advantage of our many amenities and location. I hope that your tip on the Old Town Trolley is helpful to the Trip Advisor...
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Our standard king had a bathroom smaller than you can imagine! We thought bathrooms on cruise ships were small but this one beats those by far. I had read the reviews and thought they were exaggerated, they are not! There was no bedside table or reading light on my side of the bed, there wasn't room. Don't bother with the...
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Dear Lynnpatricia,
Thank you for your recent review of the hotel. I do apologize if you felt the size of the rooms was to small. The hotel was recently renovated and we did our best to incorporate elements to ensure we removed items off the floor and added them through shelving and other components to the walls. The hotel opened...
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We're a family of four and our two boys prefer sleeping in their own bed whenever possible. The hotel was great to accomodate our request, and put us in a handicap room because the normal rooms would be too small to fit 2 rollaway beds. It worked out fine for space, and handicap rooms are corner suites so the views...
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Dear frequentflier20,
Thank you for your very kind review and comments. I’m so happy that you enjoyed your stay at the Sheraton Boston and I hope that you come to stay with us again soon.
With warmth,
Michael, Manager - Sheraton Boston Hotel
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My wife and I were given an upgrade to an executive suite, but it was very disappointing. The bathroom was very very small, possibly the smallest i have ever seen in a hotel other than in Japan. A lot of space was wasted in having a lobby/vestibule that had a small wardrobe and suitcase stand. The bedroom had a very...
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Dear Pjacko,
I’m disappointed to see that our guestroom did not meet your expectations. I appreciate the feedback on the Executive Suite. We are always looking to make improvements on the guestrooms and your feedback highlights a need for some change in the Suite. I will review with the Facilities team. Our bell service staff constantly garners great feedback so...
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room too small. bathroom extremely small. only good thing is the location.
i won't come back to this hotel the next time i am in Boston.
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Dear razaliep,
Thank you for your recent review of the hotel. I do apologize if you felt the size of the rooms was to small. The hotel was recently renovated and we did our best to incorporate elements to ensure we removed items off the floor and added them through shelving and other components to the walls. The hotel opened...
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Stayed here for the weekend. Hotel is VERY nice and in an exellent location. Most sites are walkable, or a very short subway ride, or cab ride. The staff was very helpful. Rooms are nice and updated. Would definitley return to this hotel for my next trip to Boston.
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Stayed at the Sheraton a couple of times the latest in November. Very welcoming service and location is fantastic connected to the Prudential center and Copley place perfect for both business as the convention center is right on the next building and for pleasure as it is in the back bay / south end area walking distance from both the...
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Dear Traveling4food,
Thank you so much for the wonderful 5 star review! I am thrilled to read that you thoroughly enjoyed your stay at the Sheraton Boston! We look forward to welcoming you back in the near future.
With warmth,
Michael, Manager -Sheraton Boston Hotel
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I liked this hotel alot. I read some reviews before going and agreed that my bathroom was VERY small. Since me and my husband do not typically share the bathroom, it wasn't an issue. But, you wouldn't fit 2 people in there very easily. I just think it's odd since the lobby areas are HUGE and then you have this...
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Dear Tracy M,
Thank you for posting your feedback from your visit with us. We appreciate your comments. I want to apologize for your departure experience. Please know, that should have never happened and the independent shuttle operators are not allowed to solicit at on the driveway. I will have our Guest Services Team review the protocol. Please accept our...
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