On a recent stay to Boston I experienced such amazing customer service that I had to share it with other travelers. I arrived late to the Westin and while waiting at the desk to check in, I observed the poor front desk staff getting worked hard by an unhappy older women who was clearly an expert in " the squeaky... More

Myself and my wife spent 7 days in this lovely hotel iduring the April heatwave. Ok I am a bit more generous than our US cousing but it was nice nice nice. Rooms large clean and with modern furnishings and everything you need for a weeks holiday. Location is fab in the centre of the city right by Bostons underground... More

I'm fortunate and humbled by it as well. I recognize tha location has its benefits, so a hotel's rate will vary accordingly. The Westin Copley is well-appointed and ideally located, so kudos to them. The housekeeping staff, condition of the room and the linens are all stellar. However, a couple issues. The bar tending staff (not wait staff) are "typical"... More

I had a last-minute presentation to scan in right before closing. Kylam was very helpful and double-checked everything every step of the way to make sure the document scanned and emailed successfully. I appreciate his friendly attitude and top-notch service. More

in Boston for quick weekend. Rooms nice and clean and staff very attentive. Advice -- keep checking website for rate changes. Ended up paying half what we were originally going to, but not all in our large group could get same rate -- was only for rooms with king size beds. Very convenient location -- close to Newberry Street and... More

Cant beat the location esp if the weather is rough as you are connected to Copley shops and the Prudential center.Rooms have been updated and in good condition.Lovely comfy beds. Bar 10 nice spot for drinks and snacks although a bit dark. Great lunch at Legal Seafoods,nice supper at Gaslamp in south Boston,and Deuxave. Have stayed here several times and... More

It appears that they were booked to capacity. I was offered spg points if I chose not to have chamber maid services. If you do no get a riverview room, the experience becomes a dull one. Prices have gone up, services have come down, and fixtures have worn out. The location is ideal, but I must look to stay elsehere... More

You couldn't find a more convenient location for Boston and you can walk to sights and restaurants or take the 'T' from the station across the street. I had a room on 30th floor giving me a great view from a clean and well furnished room and a great bed. I didn't use the restaurant because of the prices so... More

I recently stayed at the Westin - the room was comfortable and clean. Check-in was troubled-free. The only negative - I didn't get the breakfast I ordered . I placed the breakfast order card on my door the night before. It was gone the next morning, so I waited for my breakfast to arrive. I even gave them an extra... More