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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

2.5 of 5
12032 Scripps Highlands Dr, San Diego, CA 92131
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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
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Ranked #24 of 270 hotels in San Diego
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108 reviews from our community

    Trip type
Traveller rating
    57
    35
    13
    2
    1
Date Rating
Lake Forest, California
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

Came on Saturday, would never stay on summer weekend. Millions of kids running and yelling, but hotel was pretty good in general, big comfy rooms ok breakfast. Would stay on weekday, also be aware this is right on the freeway so there is some noise it goes all night. there is a gas station and a couple of places to... More

Was this review helpful? Yes
See 3 more reviews by kittykatpurr for San Diego
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
18 June 2013

Thank you so much for taking the time to share your experience while visiting our hotel. Your feedback is very important to us as we feel it is one more way for us to know how we are doing and to correct the things that need attention. I am truly sorry to learn that your stay was less than perfect.... More

Phoenix, Arizona
Top Contributor
70 reviews 70 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 23 May 2013

Maybe I was expecting too much based on all the glorious reviews here. I usually stay a little more north of here but the reviews were so good, I thought I would try it out even if it meant driving further to where I needed to be. My overall assessment is that it is up to typical Springhill Suites but... More

Was this review helpful? Yes 1
See 3 more reviews by Phoenixroby for San Diego
Derek E, Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
30 May 2013

Phoenixroby, Thank you for your review! It is important for us to hear feedback from all of our guests who wish to share it and continualy improve where and when we can. We strive to ensure the complete satisfaction of all our guests and I am thankful to know you enjoyed your stay with us. I apologize if we weren't... More

Burligon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 21 May 2013 via mobile

Check in took ages as no one at reception when we arrived. After travelling from the east coast this wasn't what I needed. Breakfast is very limited and very crowded when I was there. Rooms were clean and location convenient.

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
22 May 2013

Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that my hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected areas for you and future guests. We hope to see... More

Midway City, California, United States
1 review
5 of 5 stars Reviewed 17 May 2013

I don't need to be wordy. It's a great hotel, with clean, huge rooms, very comfortable accommodations, and some of the best service I've ever received. Big plus, the free internet was much better than other free internets I've received before. Matt S. at the front desk was a perfect combination of quick, professional, friendly, and helpful -- exactly what... More

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
18 May 2013

Thank you for sharing your experience on TripAdvisor. We value our guest's comments, and were so pleased to hear that you enjoyed your stay and that Guy made sure you were able to enjoy our breakfast. We hope we get a chance to serve you again in the future. Warm Regards, Kelly Herrington General Manager More

Rosemead, California
1 review
5 of 5 stars Reviewed 13 May 2013

I have stayed at this hotel a few times now whenever I am in North San Diego County for work. The staff is friendly and outgoing. The rooms are very comfortable and clean. They have 2 flat screens in the room. 1 can be used while in bed. The other can be used while siting on the couch or at... More

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
15 May 2013

Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed everything from our spacious rooms, breakfast and our central location. We hope you come back and visit soon. Warm Regards, Kelly Herrington General Manager More

Sunnyvale, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013 via mobile

The entire staff is friendly, professional and helpful! Will never stay anywhere else on my weekly business travel! Location is great if you are visiting Balboa Park, zoo, or like to shop. 15 minutes from fashion mall!

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
8 May 2013

Thank you for taking the time to share a review of on Trip Advisor. It is nice to hear that you found the property and the location to meet your all needs during your stay here in San Diego. We look forward to your next trip back. Warm Regards, Kelly Herrington General Manager More

Pinon Hills, California
1 review
5 of 5 stars Reviewed 29 April 2013

We have stayed at many hotels, and this by far has the best one we have ever stayed at, the customer service, the rooms were amazing, how clean the rooms and entire hotel was! We will be staying at this hotel again!

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
30 April 2013

We were simply delighted to read the wonderful review you shared on TripAdvisor. Our team is committed to providing service so memorable, and we're glad it showed. Thank you for the kind words. We look forward to having you stay with us again in the future! Warm Regards, Kelly Herrington General Manager More

San Francisco, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 28 April 2013

I've stayed here on two separate occasions for work, around 3+ weeks each time. Each member of the front desk, breakfast and housekeeping staff has been friendly and accommodating and has helped to make my stay enjoyable. Nice breakfasts in the morning (the quiche is awesome when it's there), free coffee/tea 24/7 in the lobby and a computer room with... More

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
29 April 2013

Derek V, Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the location to meet your needs during your stay here in San Diego. We look forward to your next trip back. Warm Regards, Kelly... More

San Diego, CA
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 23 April 2013

My original choice of this hotel was based on location: It has quick, easy access to both Poway and Rancho Bernardo --- many companies are based within 10 minutes of this property. I am now a repeat guest of this hotel because in addition to an excellent location, this hotel has an outstanding staff and is very well managed. Rooms... More

Was this review helpful? Yes 1
See 3 more reviews by DrFrisbie for San Diego
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
24 April 2013

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the location to meet your needs during your past and present stays. We look forward to your next trip!! Warm Regards, Kelly Herrington More

Lake Forest, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 April 2013

We had our Men's Advance (retreat) at the SpringHill Suites... we had around 40 men participate and had a wonderful time... the men enjoyed the facilities and the breakfast... everything exceeded our expectations... the staff was great and friendly... Carly McCormick sales Mgr... made sure everything she said we would have....we had... I couldn't have asked for a better set-up...... More

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review
19 April 2013

Thank you for sharing your experience on TripAdvisor. We value our guest's comments, and were so pleased to hear that you enjoyed your stay. We hope we get a chance to serve you again in the future. Warm Regards, Kelly Herrington General Manager More

 
 
 
 
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Additional Information about SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

Also Known As:
Springhill Suites San Diego Rancho Bernardo/Scripps Poway Hotel
Springhill Suites San Diego Rancho Bernardo/Scripps Poway Hotel San Diego
Springhill Suites San Diego
San Diego Springhill Suites
Address: 12032 Scripps Highlands Dr, San Diego, CA 92131
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotels in San Diego
#46 Business Hotels in San Diego
Price range (per night): RM485 - 733
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Renovations completed October 2011! New Rooms, New Lobby! We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Springhill Suites by Marriott - San Diego / Rancho Bernardo / Scripps-Poway is the perfect choice for you! ... more   less 
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