Don't waste your money on this resort....The front desk needs to take a course in customer service. The rooms are dingy for the price. The whole place needs a renovation. At least the maiss were friendly.
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We appreciate taking the time to share about your experience here at the Kona Kai. Thank you for acknowledging our friendly maids! We love to pass along complements!! Is is also to correct what may not be working.
I am truly sorry you had a poor experience with our front desk staff; as the posts below exemplify, guest service at...
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It was a relaxing, quiet atmosphere, a great get away spot. Our room was spacious and tastefully decorated. the staff were friendly and helpful. Highly Recommend without reservation!
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Being on the bay does have its advantages! “A relaxing, quiet atmosphere” is a wonderful description! We are happy that you enjoyed your experience here at the Kona Kai, please come back and stay with us again.
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A group of 10 friends got (8) rooms here. The price was resonable for the location. This hotel offers a terrific view of the harbors and the San Diego bay. The pool area is clean and quite. The room decor and funiture looks outdated, but it was clean and each room had it's own patio. The mattress was springy and...
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It sounds like you were really able to take advantage of our great amenities! Our pool is wonderful, made better by the view over looking the Marina! At our Gym & Spa we do have bike rentals to enjoy the path along both the bay AND the marina.
Our property is in the planning stages of a remodel that will...
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This was the first time I have ever stayed in this hotel. I was a little concerned because I thought the location might be a little out of the way and inaccessible but was pleasantly surprised of the close proximity to everything. Just make sure you have a vehicle....will make it easier.
Check-in and check-out was quick and painless and...
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Being met with an “infectious” smile and wonderful attitude sure makes a long car ride seem worth it! Tina is a wonderful personality at our front desk, she brings sunshine where ever she goes, thank you for personal recognizing her. I will be passing it along to her supervisor as we LOVE to provide positive feed back to our staff....
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The first week of May we stayed at the kona Kai ,there were several
problems that came up before we left Illinois, I called the front desk
and Tina, Jessica and Patrice went out of there way to make sure my
firends that did not have a room were able to stay with us ,this was 2
hours before we...
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Challenges before the vacation can set off anyone. We are very pleased that our front desk staff handled each of your last minute concerns with efficiency and excellent guest service. We greatly appreciate knowing which of our staff helped out as we LOVE to acknowledge a job well done.
Our views are priceless, we hope you will come back and...
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I have read some of the reviews on this site and have come to the conclusion my review is not going to matter. It is impossible to satisfy everyone. I can tell you this....If you have a problem the folks at Kona Kai will go out of their way to make it right. Thanks Kimberly, Andrea, and Chrissle for making...
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Thank you for taking the time to recognize our fabulous staff here at the Kona Kai! In today’s world all we get caught up on where our money is spent, thank you for bringing a fresh perspective to it all!
As the quote goes…”the ocean is made up of single drops of water”, so your review DOES matter and we...
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Let me start this review by saying that in this tech-no age it seems the "peer pressure " thing to do is to BASH places that don't just WOW you to no end or give you stuff for FREE!!!
People LOVE to write BAD things about evrything and everyone.
STOP !!!
Now lets give you some USEFUL information about Kona...
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Lovin’ the humor, it always makes “the medicine go down”. Thank you for taking the time to review our resort. We welcome you to stay with us next time you are in San Diego.
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Stayed for a wedding that was here. Was a nice hotel just felt dated for some reason. Breakfast was pricey and not bad but def not great. Shelter Island had some great views but was covered in a haze the 4 days I was there and a lil chilly. They call it the May grey and said it rolled in...
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Ok, ok so there was NO disco ball in the room so it's NOT all '80's.
However let's talk furniture, bedding, big 'ol TUBE tv. Check, check and check - all there, YEA!
I guess then if they choose to call themselves a resort, it must be from VERY old brochures.
So they may feel I'm being about harsh about...
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We appreciate taking the time to post about your experience here at the Kona Kai. Thank you for your details and humor, the ‘80’s was a great time to have grown up in! Unfortunately the disco ball doesn’t match with our Hawaiian theme here at Kona Kai. However the owners have invested $1million dollars into the planning stages of a...
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