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Ace Hotel NYC

3.0 of 5
20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
Hotel amenities
Ace Hotel NYC
Ranked #103 of 435 hotels in New York City
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679 reviews from our community

Traveller rating
    321
    243
    71
    27
    17
See reviews for
Families
72
 
Couples
251
 
Solo
94
 
Business
136
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Stayed here for four nights in May. Lobby loud and busy, but very quiet up on the 8th floor where my room was. Friendly staff from the moment you arrive. Upon checking out I discovered two cups of coffee had been charged to my room which I hadn't drank. This was removed from my bill without quibble. I was impressed... More

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New York City, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

We LOVE stay-cations. We live in Brooklyn and love going to Manhattan for special occasions like Valentine's Day or birthdays. I decided to book a room at the Ace Hotel for my boyfriend's birthday. We ate at the John Dorey for Valentine's Day and I thought it would be fun to stay there a night or two. The hotel and... More

Was this review helpful? Yes 1
See 6 more reviews by kissjill for New York City
AshtonatAce, Manager at Ace Hotel NYC, responded to this review
15 May 2013

Thank you for your review, kissjill. I love that you chose Ace for your stay-cation to celebrate your boyfriend’s birthday! I apologize for the issues you experienced with temperature and outlets. I can assure you I will have a member of the Engineering staff check the room immediately and in the mean time I have noted the outlet issue in... More

New York
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

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Review collected in partnership with Easytobook.com

Copenhagen
1 review
4 of 5 stars Reviewed 11 May 2013

Got a nice big room on fifth floor - a lot of noise from the street as they were building something on the other side of the street, in the night! Staff nice as always, but I didn't get my room cleaned the last night because the 30mins I was home before dinner apparently was in the time they would... More

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Review collected in partnership with Easytobook.com

AshtonatAce, Manager at Ace Hotel NYC, responded to this review
13 May 2013

Hi Pelle M.! Thank you for your review and for the chance to apologize for the lack of service you received on your last night. Not acceptable and we are sorry for our poor communication. We promise to make it up to you when you return. Please let me know if I can assist. With warm regards, Lisa and the... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 May 2013

I am in NY regular and used to stay at the ACE when it first opened. For a while the slacker meets hipster (slackster?) attitude was a bit of an issue, but balanced with great coffee at Stumptown (which saves on room service) ..I was sort of happy, and it was way better than the generic brands in Times Square... More

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See 2 more reviews by Gbeet for New York City
AshtonatAce, Manager at Ace Hotel NYC, responded to this review
13 May 2013

Hi Gbeet: Well let me start by saying Welcome Back and thank you for your comments! I am glad you observed some positive changes with regard to service. We will never get tired of hearing such wonderful accolades about the team! We are always looking for ways to improve the guest experience. Ace has become a home away from home... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

With its convenient location near the Flatiron district, lively vibe and good service, I will definitely return for another stay! The room was hipster cool and well equipped - I thought the turntable player was a nice fun touch. The lobby and lounge were busy most nights with live music and the crowd hanging out there is young and cool,... More

Was this review helpful? Yes 1
Dublin, Ireland
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 7 May 2013

Have now stayed at this place on several occasions and it is, every time, almost achingly cool to be part of the world they have created. My only caveat to visitors would be that, as it has become the hot spot in this part of town for the beautiful or hippy-chic gang, there is generally a somewhat annoying and occasionally... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel NYC, responded to this review
8 May 2013

Dear Morgan C. Just a quick note of thanks for sharing our part of the world and please feel free to ask any of us at the desk to assist you with a spot in the lobby. It would be a pleasure to do so. All the best, The Team at Ace NY More

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 7 May 2013

Upon arrival I was greeted with a wall of noise in the lobby...it was a dance party & I immediately wanted to join. The fun, but first...to drop my bags. Our room was small, but exactly what we expected. Every hipster detail accounted for (flask shaped water bottles, a guitar, & the BEST bar fridge I've ever seen). We had... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 May 2013

Great experience at this very hip and cool hotel! Amazing staff, amazing lobby/lounge and an excellent restaurant and cafe. Central location - we were within walking distance for all main attraction NYC offers. The room we stayed in was quite large (by NYC standards) and was well designed. A large bathroom and well stocked with good quality soap/shampoo, etc. The... More

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See 7 more reviews by TOinTO for New York City
Virginia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 May 2013

I just returned from three nights in NYC for a conference. I stayed at Ace Hotel because it was close to the conference and I got a discount from a professional organization. I was a little worried about staying at a "hipster" hotel because of a previous bad experience at the Hudson, another "hipster" hotel in midtown. ACE HOTEL ROCKS!... More

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel NYC, responded to this review
7 May 2013

Hi Mike F. Thank you for giving us a try and the super review you wrote. I noted your preference for a room with more natural light and we will definitely try to make that happen. Please let us know if you decide to return with your family. I think you might be pleasantly surprised at all there is to... More

Pod 51
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Additional Information about Ace Hotel NYC

Also Known As:
Ace Hotel New York City
Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Family Hotels in New York City
#106 Business Hotels in New York City
Price range (per night): RM633 - 1,567
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
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