When we rented the room, we were aware that it was not a hotel, however, we did expect something more than what we received. The view is fabulous ( we were located in the 39th floor) and the location is excellent (right next to a subway station and close to Broadway street), however, the room was not clean and ready... More

Below is a list of problems (all documented with photos!) with the apartment we rented in Chelsea in Manhattan. It shows blatant disregard of the apartment's functionality, upkeep, and even potentially, resident safety: * The tub filled up with putrid water and did not drain after use. In addition, there appeared to be no overflow cap at the rear of... More

just back from 4 nights...first time ...in this great city, After much research stayed in this place...loved it!! Highly recommend...bright, clean, very spacious, great TV, kitchen, bathroom toiletries, towels, location....but....late flight and no where to leave cases till pick up!! This is an apartment block and not a hotel...I was informed. However did arrange to leave bags in Woogoo office... More

We stayed at Time Square Place for 6 days. Let me tell you, the room was filthy, the furniture was very uncomfortable, the kitchen smelled like something died in it and was left there, and bathroom was very dirty. They gave us 5 towels for 3 people, no dish towels, or oven mits for the kitchen. The apartment was barely... More

Don't go! The Woogo management does not care at all of his guest! No TV...No Internet....No access to the Gym!!! You call them to notify these problems and nobody shows up, neither care about! The apartments are noisy and the A/C very old! DON'T GO you'll regret it

Got off the train at Penn Station and made our way over via the subway. It was only 1 stop away. It is a few blocks from Times Square, not a far walk at all. Once we walked inside it was pretty impressive. There's a seating area and right past that are doors to an outside garden with a fountain.... More

complete cowboys, pure and simple. apartment was double-booked on 43rd St and they wanted to send us to 71st St, um, no way - that's too far out. then they had an 'upgrade' except there was no key for the door, just a buzzer to get in then a keycode for the apartment, um, no. absolute joke of a company... More

We booked to stay here through booking.com - arrived after travelling for 14 hours to be told they had double booked the apartment (incidently the appartments are not called Times Square Place as we were informed by the concierge at the front desk and he was 'sick of them doing this' - obviously Woogo do this to make their locations... More

Just got back from a 4 day visit to New York with my daughter. We didn't need any of the frills associated with a hotel. This place suited our needs. Central location, clean and tidy. My only complaint had to do with the non stop noise from the traffic. This is what you get for staying in such a central,... More