Sheer opulence! From start to finish felt this hotel was fantastic. Amazing staff who couldn't do enough for us and very helpful. The hotel is very stylish giving nods to it's historic past linked to Broadway. Room we had was a little small but unbelievable ammount of technology in this small space it's crammed in. Remote control curtains and blinds,... More

I Am A SPG Platinum member for 10 years now. I have been to hundreds of hotels around the world. I paid 800 dollars a night for nothing but a small 300 Sqf room. room was not clean when I got in. I walked in to my room and the beds we're not made, it says that every room has... More

Stayed here for four nights, on a works sales incentive from UK & thought the whole place was first class. Large room, especially for New York, with large luxury bathroom & all the amenities you would expect from a 5 star hotel.Service from all staff was brilliant, they couldn't do enough to help. My only gripe was, there was no... More

Chose The Chatwal on the back of Tripadvisor rankings and we weren't disappointed. Had two inter-connecting rooms for our family and both were exceptional. Very lavish furnishings with great bathrooms. Opinions on Japanese toilet divided the family! We had internal rooms and if we had any criticism it was simply that they could have done with brighter lighting; but they... More

I don't understand why this hotel gets such great reviews on Trip Avisor. We've just completed a 5 night stay and our experience wasn't in line with the reviews we read, the price we paid, or our expectations. First, the positives: - Very funky decor with red leather in the common areas and leather and chrome in the bedrooms -... More

We chose The Chatwal for a one-night stay in NYC because it was part of the Starwood Hotel Group. We were totally blown away by the ambiance of the hotel, which is in the heart of the theater district. I felt like I had walked into the 1940's (in a GOOD way!). Beautiful deco design in both public areas and... More

We've stayed at The Chatwal 6 or 7 times over the last few years - it's the only hotel we stay in (although a family obligation has us at the W Union Sq in November). I absolutely love this hotel - my friend recommended it a few years back bragging that he stayed in Lindsay Lohan's room (not that that's... More

I am torn about the Chatwal, On one hand it is very nice in several ways: 1. extremely gracious and nice staff (for the most part) 2. nicely appointed rooms with excellent beds, pillows, linens 3. very cool Japanese toilets. 4. my room was very quiet Unfortunately there are several factors that caused me to downgrade my rating to 3... More

After several trips to NY and always at a 5 star, the Chatwal was absolutely the best. Great location steps from the theaters and Times Square but away from the crowds. Michael our doorman was wonderful, polite and always helpful, Elena front desk kind and welcoming and Brandon our butler super. With a quick word, Brandon arranged chocolates and beautiful... More