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All 433 New York City hotels

Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
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89%
Ranked #89 of 433 hotels in New York City
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253 reviews from our community

Traveller rating
    129
    96
    15
    9
    4
See reviews for
Families
47
 
Couples
109
 
Solo
21
 
Business
34
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

One of the best hotels I have stayed in. The staff were very accommodating considering we were travelling with a one year old. The hotel is very clean, lovely comfortable beds, great breakfast and excellent staff. We couldn't have asked for more than that. The hotel is great for walking to most shops. Central to pretty much everything. Having a... More

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North Bay, Canada
1 review
2 of 5 stars Reviewed 14 June 2013 NEW

I'm writing this review on behalf of my daughter and I who stayed at this hotel for 3 nights...May 31st to June 3rd 2013. This was a mother-daughter get-a-way planned since Jan. We took a shuttle from Newark Airport, and on arrival were greeted by friendly staff. We stayed in room 207 which does not have a good view, but... More

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Lyndonville
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 10 June 2013

I really struggled finding a place to stay in the city that wasn't a crackerbox and had standard hotel fare at an affordable price. Prices ranged from $109.00 for a room with a bed and common bathroom to $1000.00 for rooms that looked like standard hotel rooms. I decided to go with The Fairfield Inn because it seemed like what... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
11 June 2013

Hello ST, Thank you for such a great review! I am very pleased to hear that you had your best experience ever in New York and that we were able to make your trip so enjoyable. I am glad that the staff provided excellent service. They are truly the best in the city, and I have shared your comments with... More

New York City, New York
1 review
5 of 5 stars Reviewed 1 June 2013

I found this hotel in a desperate online search after other accommodations turned out to be a disappointment. I booked this at 11:00 Saturday morning at an excellent price, and hustled over there by 12:30. All of the staff behind the desk hustled to accommodate me, and Joanne in particular helped arrange for me to get checked in quickly. The... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
3 June 2013

Hello Rich, Thank you for the great review! I am thrilled to hear that you had a terrific stay with us. I also appreciate you recognizing Joanne, she is certainly excellent at what she does and I am pleased to hear that she took such great care of you. I am also thrilled to hear that you have bookmarked our... More

San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 29 May 2013

My husband and I stayed at this hotel for four nights at the end of May 2013 while on vacation. It was even better than what I expected. We arrived on Thursday morning (we took the red eye from California) at Newark and took the AirTrain to NJ Transit to Penn Station. Super easy! Then we walked 5 blocks to... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
5 June 2013

Hello Libby, Thank you for the great review! I am glad to hear that you had a wonderful stay with us and an enjoyable time in New York City. I am also glad to hear that you were able to take advantage of all the hotel amenities. Thank you also for your comments regarding the staff and their service. They... More

Allons, Tennessee
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 26 May 2013

I looked long and hard to find an affordable place to stay in NYC. I was more than pleased to find that the Fairfield Inn and Suites in Chelsea was more than to my liking. The rooms were very clean. Yes, the space is small, but then we are in NYC. I was also very pleased with my decision to... More

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See 3 more reviews by TennesseeReiki for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
27 May 2013

Hello Tennessee Reiki, Thank you for taking the time to submit a review, I always appreciate receiving guest fedback. I am pleased to hear that you had an enjoyable stay at our hotel and a lovely trip to New York City. You are absolutely right, the views from our executive rooms are fantastic and I am glad that you chose... More

south africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 24 May 2013

We were pleasantly surprised with how great the hotel was! Our well appointed room was spacious enough for the 2 of us & clean. The nearest subway was a short walk away, although it was just as easy for us to walk to Times Square or explore further areas on foot. Staff were friendly. The area around the hotel was... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
27 May 2013

Hello Kevanee, Thank you for the great review! I am pleased to hear that you had a lovely stay with us. You are absolutely right about our location, it is extremely convenient and makes for a great base for exploring New York City. I also appreciate your comments regarding the staff, they are truly the best in the city and... More

WEST YORKS
1 review
5 of 5 stars Reviewed 23 May 2013

This hotel is in a fantastic central location in the Flower District. We got to the hotel using the AirTrain and subway from JFK and just walked the 5 short blocks from Penn Station. It was well placed for getting the subway uptown or downtown and we could walk to TS within about 10 mins. The street outside was lovely... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
24 May 2013

Hello 2jags5, Thank you for the lovely review! I am pleased to hear that you had a great stay at our hotel. You are absolutely right, the flower district is a lovely part of the city and does indeed make for a great base while in New York. I am also pleased to hear that you enjoyed our complimentary breakfast... More

New York City, New York
2 reviews
5 of 5 stars Reviewed 22 May 2013

Had a stressful trip to NYC to move my daughter out of her dorm at FIT and pack her for study abroad in Shanghai. The front desk staff is beyond friendly and helpful! From printing out a final exam project to making a copy of her passport, the staff treated us like family. Especially, George and Brandi! This hotel is... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
23 May 2013

Hello Robin, Thank you for the great review! I am thrilled to hear that you had a wonderful stay with us and that we were able to help out you and your daughter. I also appreciate you recognizing our team members, they are truly the best in the city and I have shared your comments with them. I hope that... More

Arlington, VA, USA
Top Contributor
126 reviews 126 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 20 May 2013

Staff: friendly and responsive to your requests. I pointed out that coffee had run out and they replaced it in less than 2 minutes. Rooms: clean if a bit small; the restrooms are not only small, but the door opens into the restroom. In Room 803, you have to almost push yourself against the shower door in order to get... More

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See 4 more reviews by Francisco M for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
22 May 2013

Hello Francisco, Thank you for taking the time to submit a review, I always enjoy receiving guest feedback. I am pleased to hear that you had a pleasant stay with us. I am glad to hear that the staff was friendly and responsive, and provided you with great service. I also appreciate your comments regarding the bathroom layout and breakfast.... More

 
 
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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea
Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#134 Business Hotels in New York City
#171 Family Hotels in New York City
Price range (per night): RM842 - 1,631
Hotel Class:3 star (3*)
Reservation Options:
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