While the location of the W is superb the service isn't. Firstly we had to take our own cases to room...no one attempted to help. We were told internet access was free and on check out they tried to charge us $100 + ....The one and only bar and sitting area has reserved notices on most of tables. The waitresses... More

As a regular visitor and former resident of Manhattan, I usually try to avoid the tourist insanity of Times Square at all cost. For various reasons, work decided to put me up at the W Times Square rather than the one down in Union Square. Despite being right on the northwest edge of the mess, the hotel itself is fairly... More

Showed up late in evening. Waited 15 minutes to check-in, because only 1 receptionist. 3 valets doing nothing, but only 1 receptionist to check-in guests. Reception also happy to chat with folks as they check in, about whatever they please -- even if there is a line of 2 behind them. Was on a high floor, but could hear the... More

The rooms at the W are small, as is typical of the W chain. But my room was nice, and I had a terrific river view. The bar is very good, and the location-in the heart of Times Square-is excellent. One negative note: Wi FI coverage was spotty, which is not ideal for business.

Lounge review only - Beautiful lounge, great service, fab atmosphere. I'd been to the main bar Blue Fin many times, and that's still really crowded, just not very fun - it feels more like a lot of craning necks trying to figure out if they're in the right spot. BUT - the lounge on 7 is wonderful with a great... More

Once a year i am forced to stay in times square for a conference. The w is the best large hotel in the area, but really not so good compared to other w's. this place really needs to be renovated and refurbished. The staff is generally pretty friendly and helpful, but not a place i would choose if i dint... More

The location of the hotel is great. Right in the center of Times Square. We were in NYC to celebrate our 10 year wedding anniversary. Most hotels will do something special for couples on their anniversary (upgrade their room, perhaps some fresh fruit?) We did not even receive a happy anniversary. Oh well. We checked into our room and it... More

The location was great! The staff was very helpful, but the room was in need of some attention. The lounge chair had multiple spots where the pleather was peeled off. The bathroom tiles had rust stains in places and chips in others. For $500/night, I was hoping that the room would be a little better cared for.

I typically hate hotels in Times Square... too crowded, too noisy, too touristy. I took this reservation because, last minute, I couldn't get one in the hotels I wanted..... Wow! What a pleasant surprise. The room was huge by NY standards. Quiet, clean and the hotel personnel could not have been more accommodating. I would absolutely stay here again.