I was booked for a 2 night stay for a business trip at the Gem hotel. As with all business stays, this was booked by corporate and as soon as I got my travel information, I diligently researched the property. I had only stayed in NYC once before and don't know the city that well. I arrived at the hotel... More

I loved this place. We had had a terrible experience up the road at Whitehouse Bowery (do not stay there!) and walked up the road to stumble upon GEM Hotel, and the wonderful Anthony in reception. He really went above and beyond our expectations and personally apologised on behalf of NYC about the experience we'd had so far (even though... More

What a great place! Can I start by saying the staff are unbelievable here .... so so nice, they went out of their way for myself and my Husband whenever we needed anything. Whether it was a advice on a great local restaurant or bar etc. Nothing was too hard for them- The guys on the front desk including Jose,... More

Not one bad thing to say about it. The price is right, the hotel staff was super friendly and helpful. Our room was great, nice view of the park and the New Museum of Contemporary art from our window. Very clean, and comfy bed. I would recommend this for anyone to stay. More

Stayed here on a business trip. Initially they put me in a room number C 705. Upon getting into the elevator I found out C stood for cellar. Yes, they have basement rooms. Dark and musty. I asked to be moved and they did the next day. Next room was on the 6th floor. Same small room but it smelled... More

This is a great little hotel in a very trendy part of Manhattan. The room was a bit small but that was OK because I was only planning to sleep there. The room and hotel were very clean, modern and well maintained and the staff were very helpful and friendly. The Subway is 1 block away so there are no... More

Location can't be beat. East, West, North, South... there is plenty to do. Employees are super amazing and kind. Professional and NYC great. Hotel is very Holiday Inn feeling. One could easily stay here as it was clean, just moderate in decor. Wouldn't recommend more than a few nights. More

Booked this hotel using Expedia.ca 2 days before arriving. Was a bit nervous at first but thought "it's a room with a bed and a shower so it can't be that bad". When we arrived around noon, they quickly grabbed our luggage and said they would secure it for us while we toured around the Financial District. We came back... More

Stayed here a week last september for a buisiness trip. The staff at the hotel was excellent but had some issues with the room(s). First room had a broken shower, second broken AC. It was however a nice stay, mostly because the staff at this hotel is really friendly and helpful! More