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All 430 New York City hotels »

Hampton Inn Madison Square Garden

3.0 of 5
116 West 31st Street, New York City, NY 10001
Hotel amenities
Hampton Inn Madison Square Garden
Ranked #89 of 430 hotels in New York City
4.5 of 5 stars 570 Reviews
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570 reviews from our community

What travellers say about this hotel
  • Penn Station(27)
  • Great location(13)
  • Empire state building(12)
  • Front desk staff(10)
  • Rooms are small(9)
  • Friendly and helpful(8)
  • Very good(7)
  • Complimentary breakfast(7)
  • Fresh fruit(5)
  • Free internet(5)
Traveller rating
    255
    241
    51
    11
    12
Only show reviews for Family (117) | Couples (121) | Business (47)
Date Rating
London, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW

Booked the hotel with Hotwire under their mystery hotel program that names the hotel once the booking is processed. I have no complaints for the rate I payed since I've stay in some awful places in Manhattan over 30 years of visiting. The room was small with a very small bathroom with limited closet & draws but it was kept... More

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See 2 more reviews by jef013 for New York City
USA
Top Contributor
131 reviews 131 reviews
Reviews in 67 cities Reviews in 67 cities
236 helpful votes 236 helpful votes
4 of 5 stars Reviewed 26 May 2012 NEW

Most Hampton Inns lack in-room safes and this property is no exception. It's rather unfortunate as being able to conveniently store electronics and other valuables provides great peace of mind. Yes, it is possible to lock some things up in the hotel safe but that means you have to get dressed and go down to the front desk every time... More

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See 6 more reviews by 1NicePerson for New York City
Blaine
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2012 NEW

Staff very friendly. Easy access to Penn Station and subway. Great cookies. Convenient international deli and liquor store across the street. If you know and love Hampton - this won't let you down. More

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Albany, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 14 May 2012

My husband and I just just took my in-laws to NYC for the first time for the weekend. We couldn't be happier with the location of the hotel and the service we received. Check-in and checkout were quick and hassel free. The rooms were clean and comfortable. The full breakfast was awesome with a wide variety of options, but it... More

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See 3 more reviews by Val820 for New York City
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
15 May 2012

Dear Guest, Thank you for writing such a nice review of your stay at our hotel! I am very pleased that you liked our location, and even more pleased that you enjoyed our service. We are focusing on customer service so that we can have the best customer service in the city!! I am very pleased that you liked our... More

Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 May 2012

Great location, loved the spot for business or play. Rooms typical New York and the service was great from one man in particular. I wish I got his name. Small India/Asian man with classes. Very nice man. I recommend this hotel. More

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See 18 more reviews by Brian R for New York City
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
7 May 2012

Dear Guest, Thank you for taking the time to review your stay at our hotel. I am very pleased that you enjoyed your stay, and I hope that you will choose to stay with us when you return to New York! Thank you! Sincerely, Hunter Angus D. Glass General Manager More

Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 30 April 2012

really very good hotel in the heart of the big apple. breakfast was substantial, rooms nice and clean, small but isnt every hotel room in NYC. staff very pleasant and helpful,they helped us out greatly with an early check in in order to attend a wedding,which was much appreciated... overall you cant go wrong by staying here,good value for money,2... More

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Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
1 May 2012

Dear Valued Guest, Thank you so much for taking the time to review your stay with us. I am very pleased that you enjoyed your stay and especially our newly expanded Breakfast Buffet. I noticed your Room Tip; we are investigating in-room safes this week and hope to have some installed shortly, thanks to customers like you requesting them. Keep... More

São Paulo
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

This is my third time there as I love the location (a lot of walking-distance options for shopping spree, such as Macy's, Victoria's Secret, GAP, Sephora, etc), free wifi and breakfast. Also, wonderful cookies every afternoon. Half block from Penn Station. We had a 2 double bed room, very clean, and nice shower. But...I just don't understand why they do... More

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See 5 more reviews by MBreak for New York City
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
30 April 2012

Dear Valued Guest, I am very sorry to hear that we forgot to extend your reservation. I will meet with my Team and find out how that happened. I am pleased that we were able to correct the situation to your satisfaction in the end. Again, I apologize for the confusion. Several guests recently have asked for safes in the... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 26 April 2012

I have to say that the customer service was excellent. Also, very close to some good restaurants and also close to the Madison Square Garden. Room size was average, bed was good and most importantly, the room was very clean. Oh and also... important detail... very quiet hotel at night! We like that! More

Was this review helpful? Yes
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
30 April 2012

Dear Guest, Thank you for writing this review of your stay with us! I am very pleased that you enjoyed your stay in our clean and quiet rooms. I hope that when you return to New York that you will decide to stay with us again. Sincerely, Hunter Angus D. Glass General Manager More

Houston, Texas
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 April 2012

This Hampton Inn was tall and skinny. Only 8 rooms per floor. Clean, friendly staff, good breakfast and centrally located for the things we wanted to do. The room was small and one had to maneuver around to be able to close the door to the bathroom to be able to use the toilet or sink. The staff was very... More

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See 11 more reviews by Casualdave for New York City
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
26 April 2012

Dear Guest, Thank yu for taking the time to write this review of your stay with us. I am very glad that you enjoyed our clean and friendly hotel. It is nice to be in the center of midtown Manhattan, I am glad you enjoyed our location. I have asked Housekeeping to limit use of the elevators during the peak... More

St. John's NL
1 review
4 of 5 stars Reviewed 24 April 2012

Stayed at this hotel for two nights April 17 - 19 and was pleasantly surprised good location - good breakfast - free wifi room was a little small but comfortable, clean, modern wih king bed But the best part of our stay was the kind and friendly front desk staff, they were always there to greet you with a smile... More

Was this review helpful? Yes
Hunter Glass, General Manager at Hampton Inn Madison Square Garden, responded to this review
26 April 2012

Deat Valued Guest, I am thrilled that you enjoyed you stay with us, especially our Team Members. We have been focusing on customer service and I am so pleased it is paying off. Great customer service is the difference between and good stay and a great stay, so thank you for your kind remarks. I hope that you will stay... More

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Additional Information about Hampton Inn Madison Square Garden

  • Hampton Inn New York City
  • Madison Square Garden Hampton Inn
  • New York City Hampton Inn
Address: 116 West 31st Street, New York City, NY 10001
Price range (per night):* RM646 - 1,459

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Hampton Inn Madison Square Garden
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