When we got in our room at The Times Square Palace on West 43rd at 5:45pm, the place was very filthy (hairs all over, cigarette butts, dust, etc.) and the bed was not made. The man downstairs sent us a hosekeeper who said she wasn't working there and she just dropped off three towels (which we soon found out were... More

My 12 year old daughter and I stayed at the Woogo Ap's on 73rd st rm 1408. So it was just the 2 of us. We only stayed about 4 nights. The place was a little small but really nice. There wasn't much a a view. It had a full bed and a love seat with a kitchenette, microwave, small... More

I booked an apartment for my family and when we arrived they informed us they overbooked. because it was new years there were no rooms available anywhere. thay put us in one of their apartments in a building i had never stayed at. it was not only smelly and dirty , but it was rat infested. there were mice running... More

This company will show you photo's of places they don't rent out. The scammed us and gave us a room dirty, dishes in the sink an made us wait from 7a to 330p for a cleaning person to come. The room was nothing like the pictures they sent us. No cable to watch tv no internet to purchase. Stay away.... More

I have not stayed with Woogo in Time Square but I stayed at their other property on 81st E 215. Beautiful apartments but as they say beauty is skin deep. To summarise I saw mice in my so called luxury hotel apartment on one night, whenever a neigbour flushed the toilet - whatever business they had came back through my... More

The only one cleaning girl does not speak English. The 24 hours phone number doesn't bother calling back. Too bad if the "guests" upstairs are fighting the third world war at midnight!! The "complementary cleaning" after 5 days................Have you seen it? Clean towels? Are you kidding? The cleaning girl is too busy to change them every day. The location is... More

My partner and i booked to stay at this so called "TRENDY" central apartments in New York for two nights in April of this year for what was to be the end of a lovely holiday together. On arrival at reception we were told a $100 would be charged to my credit card in the event that we would use... More

WOO GOO TIMES SQUARE WAS GREAT!!!!! If you are accustomed to luxury, this is not your place. If you want to experience NEW YORK--NEW YORK STYLE---Come and get it. I We booked site unseen. We were very anxious because you do have to prepay---however we were staying for a week. It was my daughter's 16th birthday and we KICKED IT... More

Stayed here with family - last minute cancellation of other apt. Ended up buying supplies accross the road to clean the apartment from top to bottom (if your apt is clean - likely it was my doing!), replacing broken lights, etc. Bought new sheets & towels (staying for the week). Location is great, wish Woogo had more passion for the... More