The location is perfect for Ground Zero, Wall Street and Brooklyn Bridge walk, Good value for Manhattan. However I was unable to sleep both nights due to noise from outside. Portable air conditioner makes for a thin layer of plastic to be the only noise buffer in an area that is busy 24/7. I found the hotel looked far inferior...
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Dear PaulSaulnier,
Thank you for taking the time to post on Trip Advisor regarding your recent stay. You let us know where we need to improve as well as the good points, and we appreciate that. Please note that we are continuing to upgrade the hotel and hope that you will return to see the positive changes. By following us...
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Four girls shared a double room in this hotel. The room was comfortable. Although nothing special, we all thought that we had some of the best sleep in months there. Although there was a mix up that required a few phone calls to let my friends check into the room as my flight was delayed, otherwise the staff was extremely...
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Dear saltinet,
Thank you very much for taking the time to post on Trip Advisor regarding your recent stay with us. We are glad to hear that you slept well, that our staff was friendly and that you found our location to be convenient. We are in the process of upgrading the hotel, and hope that you will return soon...
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Just wanted to add my sentiments of how great the customer service is at this hotel. Antonio, the manager, was very accommodating of my parent's travel needs and they were quite comfortable in their room. We have quite a few guests come to NYC and this has become our go-to hotel recommendation for them.
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Dear TylerUlrich,
Thank you very much for your kind words regarding Antonio Alfama, our Rooms Division Manager. We are very happy to hear that your parents were very comfortable and enjoyed their stay. Please stay in touch with us through our website and social media, we look forward to welcoming you and your family back in the near future.
Sincerely,...
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My friend and I just stayed there for two nights. I was surprised at the cleanliness of the room and the up to date paint, wood moldings, windows & bath fixtures. Small but a great value. Linens were fresh and ironed. The staff were more than friendly and courteous. I would definitely return and recommend to others. The location is...
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Dear missdaisy9,
Thank you for taking the time post on Trip Advisor regarding your recent stay with us. We are very happy to hear that you enjoyed your room, the restaurant, and the friendliness of both the waitstaff and our Front Desk agents. We are glad you had the chance to shop at Century 21 which is conveniently located to...
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I recently stayed at the Cosmopolitan hotel with a group for a production shooting in NYC. Rachelle helped us book a block of rooms for our cast and crew and I had a wonderful experience working with her! She was very flexible and patient with our last-minute changes and was able to give us a rate within our budget.
The...
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Dear Katie D,
Thank you for your very kind words, and for booking your group with us. We appreciate it, and we appreciate you mentioning the great customer service that you received. Our staff works very hard to make sure that our guests are well taken care of. We hope to see you back here in the near future.
Sincerely,...
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This hotel is perfectly located if you want to be close by Battery Park, Ground Zero, Wall Street, etc... We asked for a quiet room and were pleasantly surprised by the total silence. This is NYC after all. Room and bathroom were super clean. Even though the adjacent cafe was not really good for breakfast, you just have to cross...
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Dear Amer67,
Thank you very much for posting on Trip Advisor regarding your recent stay with us. We are very glad to hear that your room was both very clean and very quiet, our staff helpful and our location to be convenient. We are fortunate to be surrounded by fabulous dining options that offer great variety. Please subscribe to our...
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The hotel is conveniently situated - right next to one of the main Metro lines. There are little café's close to the hotel, but they aren't open until very late. The staff are friendly and efficient, and it's a great place just to use as a lock up-and-go. There are no extra's and it is impersonal, and is relatively old....
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Dear Tamaryn W,
Thank you very much for taking the time to post on Trip Advisor regarding your recent stay. We are happy to hear that you found our staff to be friendly and efficient. Please note that both the popular Zucker's which is one block away and the Starbucks located in our hotel both open at 6:30AM. We are...
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This was my third stay in NYC and this location was perfect for me. I love to be close to the nice boutique shops in Soho, the local restaurants and nightlife and this is the perfect location. The hotel is just a couple of blocks away from the WTC area/Brooklyn bridge but you can also walk up to Soho. We...
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Dear Nicole K,
Thank you very much for taking the time to post on Trip Advisor regarding your recent stay. We are very happy to hear that you found our location to be convenient and our staff to be helpful. I apologize in regard to the number of towels in your room on certain days. We appreciate it that you...
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The hotel staff is very nice and helpful, the hotel itself is decent, but the Cosmopolitan cafe downstairs is just awesome. It's like a cafe should be, great design, friendly cosy and entirely unlike Starbucks.
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Dear RonSrebro,
Thank you for posting on Trip Advisor. We are glad to hear that you found our staff to be friendly, and that you enjoyed the Cosmopolitan Cafe. We are fortunate to have this restaurant that offers such a nice ambience for our guests. We hope to see you again, please stay in touch with us by subscribing to...
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Just finished a 1-night stay at the Cosmopolitan Hotel in Tribeca and I am pleased. The location was fabulous -- I was able to walk around the neighborhood and across the Brooklyn Bridge, and the location was super convenient for the purposes of my visit. The hotel room was small but tidy, and the bathroom was clean, well-appointed, and surprisingly...
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Dear Ris13,
Thank you for posting on Trip Advisor regarding your recent stay. We are happy to hear that you liked your room and our staff, and that you enjoyed being in our location. The elevator will be renovated as part of the planned upgrades for the hotel. Please note there are two staircases per floor that lead to our...
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