Long wait at the elevators (30+ minutes!), someone getting stuck in the elevator (!), being asked to come down from my room to request a late check out, and charging $3.25 for the hotel to hold your baggage. All very un-hospitable behavior. And, while the property manager was apologetic, the staff wasn't very nice. And, I paid $300 for that... More

Stayed at the Sheraton for a family weekend visit to New York. It was a very pleasant experience. The room was very nice, good size. No issues at all with the accommodations. The staff was very friendly and helpful. The location was perfect. Very close to Times Square, but not in the crowded middle of it. I recommend it. More

We stayed at the hotel for two nights. Unfortunately we had a noisy neighbor the first night but the front desk was quick to send security and quieten down the neighbors. The room was clean and was located in a great spot for going uptown and downtown. Frank on the ticket and tour desk was so rude and less than... More

This Hotel has one of the nicest Club Lounges [44th Floor] of any hotel... Makes stay great! More

I stayed at this hotel 4-5 times, but my review is from a few weeks ago. I was in town for the tribeca film festival and NFL draft so I stayed here. The hotel is a block from the Radio City so it was perfect for us. I'm a SPG platinum member (I know I say it in every review,... More

It's so big and ugly, and it's bustling with tourists. But the staff is great, the rooms clean, quiet, and nice (if small and designed questionably), and the club lounge useful. It's a decent place to call home in the city once in a while. More

I attended a conference here and a few days prior to arrival they wanted $570 per night. That offended my sensibilities since crowne plaza was $330 so I waited until the evening of arrival. I checked again on hotels.com that evening and price dropped to $360. So I booked it while in the lobby and saved $210. Hotel is nothing... More

After a long flight which arrived early in the morning we had to wait about 7 hours before being able to check in because a room was not available. There is a secure area where baggage can be left but we could not sign any purchases to our account because we had not been allocated a room. After this minor... More

Recently stayed at The Sheraton New York Hotel and just loved it!!! The staff, rooms, service and the club level were superb!!! I stayed there for six nights and all of them were very comfortable. Easy to move all around as it is very well located, close enough from the busy Times Square but calm enough and convenient to all... More