If you're interested in staying in a grander version of your standard midtown hotel, you can absolutely do worse than the Helmsley. I found the staff to be very friendly and helpful, especially as I was having packages delivered, which can be a bit of a hassle. The room was spacious, comfortable, and clean. The location was great for my... More

So check in is at 3:00pm and we had to wait until 12:00am for our room to be ready, seriously????!!!!!! I have never reviewed anything before in my entire life and have specifically created this account to review this hotel. I have been to MANY hotels but NEVER ever experienced anything like I did today with this hotel!!! I can't... More

I hadn't realized that the Helmsley was transitioning into a Westin property when I booked. That made for some inconveniences, but overall it was a pleasant stay. I was given room 1201, which was a room that has mostly been updated. (I believe) a member of housekeeping explained to me that the only thing the room was not yet equipped... More

This perfectly located hotel was a great asset to make our NYC family vacation a success. With two (2) young boys, we had plenty of room. Accross the street from Grand Central and Bryant Park (my NYC Favourite) this hotel is also very close to the Time Square action. The staff were fridnely and very helpful. The concierge service suggested... More

Just a few blocks away from all the action : 5th Ave, Times Square, Rockefeller Centre. The hotel is under construction, but we got a renovated room. It was large and comfortable for 4 people. More

This place is a wreck, hopefully only for a short period of time. Until finished, stay away. In a 24 hr period I have experienced false fire alarms, beeping hallway alarms (still going as I write this at 11:30pm), elevators that don't work due to construction, and incomplete maid service. I think mgmt has abandoned this place during construction. Phones... More

I booked a room through Priceline, then I was a bit worried about the construction after reading the reviews. I sent emails to reservations and the general manager email to request an updated room but did not get a reply. However, when we arrived and asked about it, the front desk said it was "already done" and we had room... More

I'm a business travel agent and booked the Helmsley for a 4 night stay. As advised by other travellers on tripadvisor, I emailed them to ask about a high room floor with view on the Chrystler building. So far so good. Got a very quick and great reply, saying they've upgraded us to a Premium Room, high floor with view... More

My husband and I were guests on May 9th. Our room was on the 25th floor, one floor below the construction. At 6:30 am we were awakened with the sounds of carpeting being installed right above our bed. It only got worse...the deafening sound of jack hammering started soon after. I questioned the management as to why they would place... More