What can I say. I filed a complaint with online and have not received any type of response. Where do I start....love the concept, atrium, prepared to order breakfast, etc...but it stops there. NO AIR CONDITIONING and the response I got, they are working on it. so I stayed 2 nights in a sauna in my bedroom. I don't believe...
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We've stayed at multiple Hilton hotels and Embassy Suites. This was without a doubt our worse hotel experience ever! Our room requests were not honored (additional pillows, blankets and towels), we were located directly across from the elevator when we requested a room away from the elevator. The room was over 80 degrees upon check in and the ac was...
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I posted this comment only after my comments sent directly to Embassy Suites site did not get acknowledged!
What a mistake! In an effort to make a trip to El Paso/Juarez more pleasant I suggested that a co-worker and I "upgrade" and stay at this hotel. This choice was based upon my previous Embassy Suites experiences.
We were drawn to...
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Dear, mba traveler
Thank you for your comments, and I am very sorry you were unhappy with your stay with us.
I did not receive your first message from Hilton; or I would have contacted you sooner.
Yes we have a vintage property and we continue to do our best to keep it looking good, we have just recently completed...
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I cannot recommend this hotel. old with lots of issues.
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We decided to stay the night with our young kids for a treat and to get away. This hotel is old, dated and the room was freezing. One entire wall in the bedroom is glass and not double pane. Just walking into the bedroom area you could feel the freezing cold. We had the heater running all night and the...
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Mold around the vents, obvious water spots on ceiling, the heat did not always work. Despite all this the staff tries really hard to please. It's almost a shame they have to work in such an envt, b/c the staff deserves a 5/5 the hotel itself facilities is a 2/5... the pool area looked nice and the lobby area looked...
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hotel is nice, rooms are big and clean. beds were comfortable. shower worked well. large selection for breakfast, including made-to-order eggs/omelettes. hotel staff was a little less than helpful at times. elevators were very slow and sometimes were out of service. decent pool and exercise room. hot tub was also out of service.
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Thank you TODC
Sorry about the speed of the elevators, we are a vintage property and our in the planning stage of a full make over including elevators.
Our hot tub gets an extreme amount of use and must be taken out of service for cleaning, I checked and it was down for that reason.
I noticed your comment regarding...
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We stayed in this hotel this weekend to attend the Sunbowl. The hotel itself is older, but looked clean from the front entrance and check in was quick. We got to our room and settled in, some, the beds are small! This room is for 6 and there are only full sized beds, we also had bugs in our room....
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Usually, I love Embassy Suites, for two obvious reasons. Happy Hour and Made to Order Breakfast. So I chose this hotel, as I had an early flight out of town the next morning, and it was less than 2 miles from the airport.
I also usually like the rooms at the Embassy Suites, but this is a very old hotel,...
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First let me apologize for disturbing your nights sleep, this was an emergency has we experienced a water leak inside the walls that connect the plumbing to each room. Unfortunately room below yours was flooding and my maintenance staff had to check all the rooms above. The banging was from them opening the wall to stop the flooding.
We are...
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I am a diamond member with Hilton and so far this has been my worst experience at Embassy suites, El Paso, Texas....Very old, dirty and terrible customer service!! I will never recommend this hotel to anybody!!!
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