We arrived at this hotel expecting the worst after reading some of the reviews on here however we were pleasantly surprised.The reception staff were welcoming and our room had a lovely harbour view.We didn't experience any of the odour from the harbour some reviewers have mentioned infact it was lovely sitting out on the balcony.We ate in the adjoining hotel...
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Dear Babssflo, I am so happy to hear we surprised you. Thank you for your special review. The staff is always so happy when we have made a guest welcome and comfortable, and I will share your review with the restaurant as well. Many happy travels to you. Come and see us again. Catherine Stevens, Guest Services Manager.
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Nice location with good harbor view on the view side. Rooms were clean and sleep was good. No coffee in lobby, no otis cookies, did not have time for the gym. A worthy place to stay if in the area. I did notice the harbor activity is fairly noise so dont expect to sleep with th screen open and fresh...
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Dear Sacnvr218, Thank you for letting us know about your visit. We appreciate your comments and agree we do have a busy harbor. There is a wonderful Harbor Parade of Lights at Christmas that our guests love. Sorry about no cookie, try our cinnamon rolls in the morning. We hope you come to see us again. Happy Traveling. Catherine Stevens,...
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i've stayed here on several occasions and find the room spacious and clean the staff is top notch always gracious and willing to help. the view of the Harbour with it's sunsets, pelicans diving for their evening meal, blue herron flying against the evening sky is a wonderful sight to take in.
as to the odor, it comes from the...
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Dear Pat A., Thank you for your wonderful and thoughtful review. I feel the same way about the ocean, and the calm and beauty it can bring. We did add a necessary parking fee to our Guest Services. We provide night security and a much needed restricted parking area for guests only. Please come to see us again and enjoy...
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We were disappointed with our stay. The odor, which probably fluctuates with wind conditions, really was a bother. I believe it comes from the sewage treatment plant that you can see from the hotel. For those of you considering the Sheraton next door, it would have the same problem. The room fine but not wonderful. The view was very nice....
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Dear Frair4,
Thank you for your review. There are off shore winds that do come occasionally occur. We are in an agricutural area and by the beach. It is a large area of waterfront homes, Harbor Village, hotels and a marvelous, classic, ocean front city. I apologize that your stay was not a pleasant one. We will be expanding out...
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After reading a few of the recent reviews, after we had booked, it was with some trepidation that we arrived for our 2 night stay. We were pleasantly surprised with a room that was clean and spacious. It was a third floor king Harbour view & the view was perfect. Very peaceful. Although there was some traffic noise & at...
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Dear INOV8N,
Thank you for taking the time to tell us you had a pleasant stay at our property and for the review of what you would like to see improved. We are all happy we were able to leave you with a pleasant memory. We love our guests and our property and love to share the atmosphere of the...
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This is an old wing of a Sheraton Hotel converted to an HIE with a tiny unappealing lobby and rooms with balconies that are unusable because of the odor coming from nearby fetid water.
Our room had a bland decor, but it was a good size and it was comfortable enough.
In addition to the stink, another indignity is an...
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Dear Wonderfulworld,
I apologize that your unexpected stayover at our property was uncomfortable for you. The property was the suite wing of the resort by us, which is why we have such a wonderful location overlooking the Harbor. Thank you for telling about your experience here. The occasional off shore wind can happen. We are planning to expand and redo,...
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We loved our room. Full kitchen, Harbor view, separate sitting area. Only downfall, printer wasnt working in lobby.
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Dear ITravel4Business,
Thank you for telling us you had a pleasant stay in Ventura. It is always so nice when we have made someone comfortable and happy. I am sorry the printer wasn't working. We have conquered the issue and it is in full operation. Happy Traveling! Catherine Stevens, Guest Services Manager
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I've stayed at this hotel about 5 times. The only thing that keeps me going back is access to the harbor and beach and the stunning harbor view.
The rooms look clean but don't necessarily feel clean (50% of the time)
Beds are very very firm
The bathrooms have a window that is basically a hole with a fan/filter metal...
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Dear LC,
Thank you for your review. It is very distressing to us that you have had unpleasant stays at our property. I have already spoken to staff in regard to your comments. We are always trying to achieve the best standard and it appears we failed you. Thank you for taking the time to tell us. We have a...
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First we weren't greeted courteously by the clerk, actually we weren't greeted at all. "What's your last name?" Handed us 2 keys and a parking slip. No suggestion on where to park or where the room was, just went back to doing nothing. Found the room - Booked a king online and were given a queen with the worst odor....
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WHile the house was being tented for termites we needed a place to stay with our two dogs and the Holiday Inn Express fit the bill. Not too far from the 101 freeway, right on the yacht harbor and they had suites. The hotel used to be part of the Four Points Sheraton at one time but the buildings are...
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