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Sheraton Philadelphia University City Hotel

3.5 of 5
3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Sheraton Philadelphia University City Hotel
Ranked #51 of 84 hotels in Philadelphia
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298 reviews from our community

    Trip type
Traveller rating
    54
    97
    93
    33
    21
Date Rating
Hershey, PA
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

We arrived at this hotel and were initially excited. Staff was very friendly and they had free soft pretzels at check-in. The location was excellent as well. However, the problems started when we got to our room. We immediately noticed a strong cleaning/detergent smell when we got in our room. I took off my shoes and stepped into a wet... More

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See 2 more reviews by lamb0176 for Philadelphia
Flemington, New Jersey
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

We stayed here 2 years ago when our grandson was born at UPenn. This time we stayed to attend a wedding. What wonderful improvements! The staff were attentive and very friendly. The room was beautiful. Even the famous Sheraton bed seemed refreshed and even more comfortable (if that is possible). We were apprehensive about staying here due to the poor... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
20 May 2013

Dear KathyL: We are pleased to hear that you enjoyed your stay with us and you were able to see the changes that we are making since your last stay. We hope to welcome you back in the near future! Sincerely, More

Gaithersburg, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 May 2013

This facility is worn and in definite need of refurbishing. Carpet in room was stained and appeared dirty. The furniture has been well used. Was difficult to adjust room temperature for comfort. I would not stay in this hotel again. The location is great for Penn and Drexel but there are other hotels nearby.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
20 May 2013

Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We will be undergoing renovations this summer and are looking forward to the update to the facility.... More

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Fresno, California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 10 May 2013

Great location for UofPenn, however the facility is worn with deferred maintenance...limited room service...need to enhance inter-room noise reduction...staff very pleasant...I expected much more from a Sheraton facility

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See 2 more reviews by Calif_wino for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
13 May 2013

Dear Calif_wino: Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. We will be undergoing renovations this summer and are looking forward to the update to the facility. We hope that you will be back to see the... More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013

I stayed two nights for business travel. The hotel is very close to Penn and convenient to many shops and restaurants. The room was clean and spacious. My only complaint is that there was no frig or microwave in the room. I have stayed in many lowered priced hotels that provide such amenities. That said, the staff were pleasant, parking... More

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear BillysMama: We truly appreciate your comments on your recent stay with us. Thank you for your recommendation on a refrigerator and microwave in the room. We will certainly consider adding these amenities and we will be renovating the guest rooms this summer. We hope to see you in the near future! Sincerely, More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Great location, good service, definitely good place to stay at in Philly. If you have business in U-penn, no better hotel to stay in. Rooms are nice, clean and comfortable, and it's close to everything.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear Eitan B: We hope to welcome you back soon. Thank you for writing of your positive experience with us! Sincerely, More

frederick, maryland
Top Contributor
209 reviews 209 reviews
44 hotel reviews
Reviews in 78 cities Reviews in 78 cities
310 helpful votes 310 helpful votes
4 of 5 stars Reviewed 30 April 2013

Still like this hotel! Good night's sleep. Clean modern rooms and bathrooms. Great Asian restaurant on the first floor. Good Starbucks on the same block. Very convenient in-and-out parking garage. Friendly service. Great location, close to other eateries and business destinations. Not a quaint highland inn for a romantic getaway but everything you need in a good hotel, especially suitable... More

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See 4 more reviews by fred200099 for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear fred200099, Thank you for your review of our hotel. We truly appreciate you taking the time to provide feeback about your experience with us. It is nice to hear that you had an opportunity to experience our restaurant and visit the surrounding area. We hope to see you back soon! SIncerely, More

Saratoga Springs, New York
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 April 2013

We chose this hotel for its location, a short walk to Drexel for son's college visit. My wife loved this hotel, and I'm thinking the other reviewers must be used to much "Ritzy-er" hotels. Being as how we usually go the hiway motel route, especially with a son in tow, this hotel was a very welcome upgrade. Our room was... More

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
26 April 2013

Dear enewellz, We appreciate you taking the time to post such positive comments about your recent experience with us during your visit to Drexel. The club lounge is a nice amenity to experience while with us. We hope that you will be back to stay with us for many more years if your son chooses Drexel! Thank you for the... More

New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 April 2013 via mobile

This is my first stay in Philly at this hotel and its good in an average way. The decor is pretty standard as well as the actual rooms. I did not have any bad experiences with staff, restaurant, or concierge. I also can't report anything outstanding either. The area where hotel is located is close to universities and for the... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
26 April 2013

Dear AbigailEliseGodfrey, Thank you for taking the time to post your comments of your recent experience with us. We truly appreciate your feedback. Your comments are valuable to us to see what we need to improve upon to "wow" our guests. We strive to provide our guests the best experience and exceed their expectations. Please feel free to connect with... More

Sharon, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 11 April 2013 via mobile

If it is the location you are after, the Sheraton university city cannot be beat in terms of its proximity to upenn or Drexel. We stayed on the club level which was convenient for morning breakfast and afternoon snack. The room itself was average. Bed was comfortable, bathroom was small but adequate. The hotel clearly needs renovations. The gym was... More

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See 2 more reviews by bjkrieg for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
15 April 2013

Dear bjkrieg, We truly appreciate your comments and thank you for taking the time to post your review. It is nice to hear that you had the opportunity to experience the Club Lounge. The hotel will be undergoing renovations this summer and we hope you will have the opportunity to experience the changes that we are making. Sincerely, More

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Additional Information about Sheraton Philadelphia University City Hotel

Also Known As:
Sheraton Philadelphia University City Resort
Sheraton Philadelphia
Philadelphia Sheraton
Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Region: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 84 hotels in Philadelphia
Price range (per night): RM414 - 964
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
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