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The Windsor Suites

3.0 of 5
1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)
Hotel amenities
The Windsor Suites
Ranked #33 of 84 hotels in Philadelphia
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420 reviews from our community

Traveller rating
    107
    186
    64
    36
    27
See reviews for
Families
91
 
Couples
98
 
Solo
22
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Byram, New Jersey
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

We took the kids to Philly during their spring break, and stayed at the Windsor because I found a deal for it on one of the internet booking sites. Well, as others have said, the location was terrific - we walked to the Franklin Institute and Eastern State Penitentiary and back, no problem. I really appreciate the comfort of a... More

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Boston
Top Contributor
80 reviews 80 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

The hotel is very conveniently located – it’s a 5 minute walk from the airport train, and close to many museums. The bed was very comfortable, but the pillows were very small and hard. The room is very spacious, with two walk-in closets plus a small kitchen. The only problem is that there is only one chair, which is at... More

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See 10 more reviews by MS06 for Philadelphia
Ashburn, Virginia
1 review
1 of 5 stars Reviewed 9 May 2013

I stayed at this hotel for 2 nights (unfortunately). Upon arrival, I was told that I was upgraded from a studio to a 1 bedroom. I was excited, but that soon passed. As I got to my hotel room door I heard a lot of laughter inside of the room. At first I thought that there was a mistake with... More

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TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review
10 May 2013

Dear Kristina, Thank you for submitting your feedback about your recent stay with us. Unfortunately the air conditioning system was down for a short time earlier this week as it was undergoing required maintenance. We are happy to report that the problem has been fixed and that the rooms are now cool and comfortable on this warm Spring day. However,... More

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Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 6 May 2013

We'd stayed here in 2010, and this was our first choice when we decided to come back to Philly. The location suits us being able to walk everywhere comfortably to the historic district - and transport for a baseball game. The rooms are clean, spacious with very comfortable beds - we slept very well each of the 3 nights. The... More

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See 4 more reviews by AimeeRichard for Philadelphia
Senior Reviewer
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5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 18 April 2013 via mobile

I was treated to an upgrade suite.... Separate bedroom... With a very comfortable living room and well-stocked kitchenette in terms of necessary dishes, appliances, etcetera. While the attached "pub" restaurant was very disappointing in terms of food quality, this is a property I'd definitely recommend.

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See 2 more reviews by WanderersfromWellesly for Philadelphia
TheWindsorMgtTeam, Front Office Manager at The Windsor Suites, responded to this review
20 April 2013

Dear WanderersfromWellesly, Thank you for your recent review of our hotel. We are happy that you enjoyed your accomodations, and are gald that we were able to provide you with an upgrade to one of our spacious suites. We are just finishing a compete renovation of all of our rooms and will soon begin on all of our public spaces... More

Southbury, Connecticut
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 17 April 2013

Stayed at the Windsor Suites end of March. Very convenient location, right on Ben Franklin Parkway. Check in was very good. This is more a residence than a hotel. Rooms were basic - looks like the floors were on the dirty side; picked up dirt on socks. Room was very warm. A/C must have been off. Was able to crack... More

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See 15 more reviews by JoeMary01 for Philadelphia
TheWindsorMgtTeam, Front Office Manager at The Windsor Suites, responded to this review
20 April 2013

Dear JoeMary01, Thank you for choosing to stay with us during your recent visit to Philadelphia. We are glad that you enjoyed the location and were able to enjoy some of the great attractions Philadelphia has to offer. I am sorry that the room was not cleaned properly upon your arrival. We take great pride in providing our guests with... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 April 2013 via mobile

The Windsor was a great value for our two night stay. We were in town celebrating my son's 16th birthday. He and his friend stayed in the living room on pullout sofa, and the adults enjoyed the privacy of the bedroom. Kitchen area allowed us to use our snacks and items from cooler during our stay. The balcony overlooked JFK... More

Was this review helpful? Yes 1
See 3 more reviews by Anjay2 for Philadelphia
TheWindsorMgtTeam, Front Office Manager at The Windsor Suites, responded to this review
20 April 2013

Dear Anjay2, Thank you for your feedback. We are pleased you were able to enjoy your sons 16th birthday celebration here at The Windsor! One of our prime attractions of the hotel is our oversized suites and we are happy to hear that you were able to accomodate all of your guests comfortably. I am sorry to hear that the... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

Several stays under my belt. Excellent service, great price, excellent suites. It's an older building but they keep it luxuriously modern with a traditional decor, it is more like a temporary residence than a modern hotel, very comfortable, great location,the staff is awesome.

Was this review helpful? Yes 1
TheWindsorMgtTeam, Front Office Manager at The Windsor Suites, responded to this review
20 April 2013

Dear Streamkat, We are delighted that you have chosen to stay with us on multiple occasions now. It is nice to know that the efforts we are placing on taking care of our guests are not without merit. We take great pride in not being just another hotel in Philadelphia, but rather a home away from home, somewhere where you... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 13 April 2013 via mobile

Just stayed for 1 night for a girls night/bachelorette and the double bed suite was Perfect!!! Huge living room with desk and a beautiful kitchenette which was so nice for when we made our appetizers! The beds were so comfy and the bedroom was nice and spacious as well! If you're staying for more than one night, pack all you... More

Was this review helpful? Yes 1
Savannah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 April 2013

Two stars during spring/fall, probably four stars during the rest of the year. Very clean, and the kitchen was nice, so that front was ok. The service staff was friendly and helpful. However, if you are traveling during seasonal changes, be advised the heating and air system is either hot or cold throughout the building. I'm here in April, and... More

Was this review helpful? Yes 1
TheWindsorMgtTeam, Front Office Manager at The Windsor Suites, responded to this review
12 April 2013

Dear Robert H, Thank you for choosing to stay with us during your recent visit to Philadelphia. I am sorry to hear about your negative experience with regard to the A/C system at the hotel. We understand the frustration you experienced and apologize for not satisfying all of your needs. We are actively exploring different options to help us improve... More

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Additional Information about The Windsor Suites

Also Known As:
The Windsor Hotel
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotels in Philadelphia
Price range (per night): RM461 - 991
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more   less 
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