This hotel has high price rates and excellent service but is hardly a good value. The rooms are nice but not spectacular. Serive is great from the moment you approach the front door you are reeeted tim and time again. A welcome drink is offered at check in. NO extra fee for in room bottled water. Food quality is average... More

We recently stayed for 3 nights for our daughter's graduation. The overall service was amazing - from the personalized check in, to the excellent bell boy service from Jimmy - who was cheerful and helpful always and most surprisingly a hotel painter/ handyman who we met in the lift - who asked us how our stay was going. When we... More

I recently attended a national medical conference in Philadelphia and was assigned to the Ritz-Carlton. Wow, I thought, this will be GREAT! However, by the time I discovered that I'd have to PAY for Internet access, that there was no microwave or refrigerator (without paying for one to be brought to the room), and that there were no snack or... More

I wouldn't typically stay at a hotel like the Ritz Carlton because I think it's over priced. I don't need to spend $600/night to have four people hold my door open, have someone turn down my bed, and I would never drink a soda that costs $5. But... the hotel was clean and comfortable. The rooms are large and have... More

Stayed here recently during a business conference as the entire city was oversold and I paid $800/night here for a basic room. I mentioned the high rate as I checked in and they did upgrade me to a jr suite. The service was really friendly and overall good. The morning staff at breakfast was awful. She left me waiting there... More

When i think of this chain i usually think upscale. This one though i definitely not. At night the beautiful lobby turns into a honky tonk complete with live music and aging locals on the prowl. Not what you want or expect at a Ritz. At breakfast the service was very poor, taking forever to get coffee and even longer... More

Recently my friends and I stayed at this Hotel. We found the service to be outstanding - many of the employees worked to know our names and remember our children. We were given outstanding accommodations and enjoyed Club Level Lounge immensely. Had a slightly scary security issue but the Hotel handled the situation perfectly. We would certainly stay here again.... More

Since I live in Philadelphia, I didn't stay at the Hotel, but everyone who was there raved about the accommodations. I was at the Ritz for a meeting of the Young Americas Foundation. The hors d'oeuvres and the dinner were superior. The help was astoundingly attentive to every need, friendly and perfect. The building is gorgeous and the lobby very... More

I have stayed here a couple of times and did have the pleasure in staying in the Presidential Suite once. Pros: Great lobby, nice quiet rooms, great amenities, great location Cons: the club floor is totally sub-par for RC. One of the worst I've been to. Havng to pay for the Wifi is just dumb. It's become pretty standard for... More