Was disappointed with the Service. Room keys constantly needed reprogramming and small front desk staff made receiving timely service to fix the issue wasted even more time. The front desk staff was not very accommodating and was at times rude about my requests for an additional room when multiple were available.

The Hilton was modern, clean, friendly. I can't complain. Was just a little pricey but worth the peace of mind. I stayed overnight and the only complaint I have is a loose shower head that drooped. I didnt report it since I was just staying overnight. No big deal. I would stay here again.

Room was alright but reservations were not accurate. 2 Restaureants. Food was good but service slow at Delmonicos Staff at front desk quite polite and helpful.. They are good at Weddings, Banquers, and Seminars.

We stayed here for a wedding. I always thought Hilton was at or near the top when talking about hotels. The rooms are nice, furnishings old. The leather chairs are showing their age as they are cracked. Wifi is extra, breakfast is extra. It seems like everything was extra. If you stay at the Homewood Suites next door (it is... More

Visited Philly for a business trip for a week. The staff at this Hilton property went out of their way to make sure I had all the comforts of home. The hotel restaurant had an exceptional dinner service and a late night bar. I plan on coming back to this property the next time I visit.

Given this is a "Hilton" brand hotel, I have expectations on the quality of the hotel, and sadly, City Avenue failed to deliver. It's evident the hotel needs significant upgrading -- the moulding in my room was splitting at the seams, and the wallpaper needed some work. There were no electrical outlets conveniently placed (i.e. on the desk or nightstand),... More

Prepaid a little more through hotel.com than quoted at the desk upon arrival. That's always a disappointment, but so it goes. Room was very musty smelling. Hotel overlooks what appears to be a water treatment pond. Kinda odd that way. On a positive note, it was convenient by bus to the city, and did cost less than staying downtown.

I stayed here for 5 days on business. No complaints whatsoever at this exceptional service focused hotel. Prime location for dining, shopping, etc. The customer service from the room service to the bars and restaurants were outstanding. The room was large in size and very comfortable, quiet and safe. All food ordered within the hotel was absolutely delicious. The NY... More

I stayed here for two nights in April of 2013 for business. Overall it was a nice hotel. Pros: - Valet parking was only $10 a night - pretty awesome compared to other Hilton Hotels I have stayed at in Philadelphia. - Lots of restaurants nearby, and near major highways - Friendly and helpful staff - Nice restaurant and bar... More