Location was great, and near tons of things to do. Many restaurant chains are within a few minutes drive along with great shopping. We stayed at this hotel in March 2012 after a visit to the Jacksonville Zoo. The rooms were clean and had just had new carpeting and paint done on the floor we stayed on. Rooms were on...
More
I was very reluctant about my stay at this hotel because of the price. I was surprised that it was very clean and felt very comfortable in my room. The room was very small be we only used to it sleep. The only problem was the cable went out at around 8 pm on the Sunday we were there and...
More
I have stayed at places all over the U.S. and world. I do not give accolades lightly, nor do I give disparaging remarks for no good reason.
All in all ths hotel was very fine. Nothing fantastic (except maybe location) but icertainly was a pleasant stay in a comfortable clean room, flat screen TV, microwave, coffee machine, free coffee maker...
More
It was a pleasure having you as our guest. We appreciate your time writing a review and it was great to hear that you had a pleasant stay with us. We will continue to work hard to make sure that each of our guest has a very satisfactory visit like you had.
Thank you and we look forward to see...
More
AVOID!!! The room was booked through a web travel site and paid in full. While checking in we were informed they have an AMENITY FEE?! which covers the laundry service, fitness rooom, continental breakfast, etc. (Shouldn't the price be raised to cover all costs?) They also required a credit card at check-in even though it was paid in full. There...
More
It's unfortunate that this guest did not have a pleasant stay, but let me clear up a few misunderstandings. The amenity fee is posted quite conspicuously on all the websites and it is not added in the rates because our rates are published a year in advance and that fee adjust our rates for unexpected increases. This is made very...
More
We stayed here to take the shuttle to a Carnival cruise; the hotel was full, room had no AC. The guy working gave us the incorrect time to the shuttle so ended up having to wait until the 2nd one came. On the return, we had to wait almost an hour waiting on a couple who decided to be the...
More
I would like to apologize for the challenges that you encountered during your stay. It is our number one priority to make sure that every guest has an enjoyable stay with us. We strive hard to correct any problems that you have while you are here at the hotel. Based on our records, we do not have a reported complaints...
More
We were looking for an inexpensive place to stay the night before our Carnival cruise. Very satisfied with our choice. Room was very small, but we just needed to stay one night. Room was clean, staff were very nice. The shuttle to and from the JAX port was great! Our car was safe in the parking lot the entire time...
More
We are delighted to hear that you were extremely pleased with the value of our cruise package. We hope that other cruisers will find our save and sail package a great value as well. This package includes roundtrip cruiseport transportation, one night accommodation, and parking for the duration of your cruise. We look forward to see you on your next...
More
I had an enjoyable stay although it was brief. The treatment that I got was excellent. The employees who work here treat their customers with great respect and good customer service. They provide free breakfast and for the price that you pay for, you wouldn't ask for more. Rooms were clean and quiet. Thy offer free airport shuttle and only...
More
We value you feedback and appreciate your time writing a review. We are glad to hear that you had an enjoyable stay with us and was treated with excellent customer service by our staff. Thank you and we look forward to see you.
More
Pros very clean room, close to airport, great amenities, free breakfast, free airport shuttle, free parking.
Cons no pool.
I would defiantly stay here again!!
More
We appreciate your time writing a review. It is our number one priority to make sure every guest has an enjoyable stay with us. We are happy to hear that you have enjoyed some of our amenities such as continental breakfast, 24 hours airport shuttle and free parking. In addition to these amenities, we also offer wi-fi throughout the building,...
More
The room was clean . The bed was just right, {not to soft not to hard} and the airport shuttle was a huge plus for us.
More
Thank you for your time writing a review and let other travellers know about your great experience at our hotel. We are happy to hear that our 24-hour airport shuttle was beneficial to you. We look forward to see you in the future.
More
Musty, Old, rusted door frames, spots on walls (could be mold or mildew), roach ran across the BED! If that is how you keep your personal home then let me tell you....you are nasty. Do not kid yourself....This place is a dive!
More
The above incident was written by a guest or competitor . The complaints are not valid. This was not reported to the front desk. After reviewing our records we have not had a guest registered at the hotel from Raleigh NC in over 3 months. The hotel is very well kept. Please read our common reviews with Tripadvisor. In our...
More
If you own or manage Jacksonville Plaza Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
73 Reviews
124 Reviews
