I stayed in Jacksonville at this property for a large conference. I have not stayed anywhere else in Jacksonville in the past. The location was nice - right on the water. Took the shuttle from the airport and it was $14. Cabs in general were very inexpensive in Jax and you will need one. The neighborhoods can be dicey or...
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Dear Ladyssecret,
Thank you for taking time and writing a review of your most recent stay at Hyatt Regency Jacksonville. We were pleased to hear our associates were rock solid, however apologize that our hotel was not to your liking. We appreciate your business and hope you will give our hotel another try.
Sincerely,
Matt Graham
Executive Assistant Manager -...
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Staff was very friendly and professional; they went out of their way to accomodate any request. The rooms were clean, comfortable and quiet. Other hotels in Downtown Jacksonville do not compare -
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Dear TWGeorge,
The staff at Hyatt Regency Jacksonville Riverfront would like to thank you for your wonderful comments regarding our staff. At Hyatt, our goal is to provide 'authentic' hospitality and it sounds like we delivered. We appreciate your business and hope to see you again in the near future.
Sincerely,
Matt Graham
Executive Assistant Manager - Rooms
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We booked on Priceline for what we think is a steal, and spent two weekend nights at this hotel. We loved our stay! When we arrived, the front desk staff was very warm and accomodating. We were upgraded to a riverfront room on the 14th floor because it's our anniversary! The lobby area is spectacular, elevators were quick and easy...
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Dear Skelco11,
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We were pleased to hear your encounters with our staff were pleasant. We appreciate your business and look forward to your next visit.
Sincerely,
Matt Graham
Executive Assistant Manager
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Check in staff was nice. Bumped up to king bed with water view for free. Cab from airport was $40. Rooms are nice but not amazing. Will need a renovation in about 5 years (yes, they still have the box TVs), but for now, we are happy. If you have a view... Keep your eye out for dolphins.
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Dear Mpmav1,
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We were so glad to hear you enjoyed your stay with us. Hyatt Regency Jacksonville has the best views in town and from the sound of it, you agree! Thank you again for your business and we look forward to your next stay.
Sincerely,
Matt Graham
Executive Assistant Manger...
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I took my wonderful girlfriend for a 3-day birthday weekend (5/4-5/6). I reserved a balcony room overlooking the St. John's River and took advantage of the option to get it on the highest floor available. The view was fantastic.The service was impecable and the room was spacious and spotless. The staff is top notch. A bellman named Oliver was especially...
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Dear SCBADVR88,
Thank you for your wonderful comments regarding your stay at Hyatt Regency Jacksonville Riverfront. We were pleased to hear you and your girlfriend enjoyed our amazing staff along with our fabulous location. We appreciate your business and look forward to your next stay.
Matt Graham
Executive Assistant Manager – Rooms
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My staff and I were involved in producing a week long event at the Hyatt Regency in March 2012. We were also guests in the hotel for the week. The hotel was very nice with lovely views of the river, especially at night. The location is good with a number of places to eat within easy walking distance. The hotel...
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Dear EDSTraveler,
Thank you so much for taking time out of your busy schedule to write a review regarding your previous stay at Hyatt Regency Jacksonville Riverfront. At Hyatt, our goal is to provide 'authentic' hospitality and it sounds like our staff delivered on all counts. Thank you again for your business and we hope to see you and your...
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Last year after reviewing this hotel, I ran into a little security issue created by a housekeeping staff person. I notified management at the time and they emailed me that should I pass through Jacksonville again, they would provide me a free room. So right upfront, know that this room was free. I just decided to include it into my...
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Reviewed 10 June 2011
Dear Lifetraveler1,
The staff at Hyatt Regency Jacksonville Riverfront would like to thank you for your very thorough review of our hotel and your stay. We appreciate you giving us another try after your mishap last year. We know that there are numerous choices when deciding on a hotel and we were so pleased that you would stay with us...
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I enjoyed this hotel...excellent staff, and terrific location! There are lovely evening views of the river, and an easy walk to restaurants. This is a lively, fun hotel.
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Dear lighthouse1378,
Thank you for your wonderful feedback regarding your stay at Hyatt Regency Jacksonville Riverfront. At Hyatt, our goal is to provide 'authentic' hospitality and it sounds like our staff delivered. We appreciate your business and look forward to your return trip.
Sincerely,
Matt Graham
Executive Assistant Manager – Rooms
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Nice hotel on riverfront. Spectacular gym and outdoor rooftop pool. Clean updated rooms. Friendly staff.
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Dear R S,
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We were glad to know you enjoyed our wonderful location and amenities. We appreciate your business and look forward to your next trip to Jacksonville.
Sincerely,
Matt Graham
Executive Assistant Manager - Rooms
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I attended a convention in the Hyatt Regency Jacksonville. I have to start off by saying I am extremely picky about hotels. Overall, the hotel was nice but not excellent. The staff was very friendly and helpful and the free AAA breakfast was AMAZING. However, the room itself was just okay. The nightstand had what appeared to be either nail...
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Dear Colietravel,
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We were sorry to hear our hotel was not up to your standards. We appreciate your feedback and will share your concerns with our housekeeping staff. On a positive note, we were pleased you enjoyed our breakfast buffet. We appreciate your business and hope to see you again in...
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