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The Inn at Mayo Clinic

3.0 of 5
4420 Mary Brigh Drive, Jacksonville, FL 32224
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The Inn at Mayo Clinic
Ranked #81 of 132 hotels in Jacksonville
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40 reviews from our community

    Trip type
Traveller rating
    12
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Date Rating
West Palm Beach, Florida, United States
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 February 2013 via mobile

Okay I must say some people that have been writing all these negative and derogatory reviews have either been staying at a different hotel or they are just in not the best of moods to begin with possibly due to the circumstances. Yes maybe you will pay a bit more for the convenience... this is life people... you have the... More

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Trenton, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 February 2013

We are frequent flyers at Mayo, unfortunately. Having a hotel directly connected to both Canaday and Davis buildings makes things so much easier. Wheelchair-bound folk can easily move back and forth from room to appointments, etc. We've always stayed in 2-room suites, usually with roll-in shower, etc. Never had any issue with room, accommodations, or staff. In fact, we've always... More

Was this review helpful? Yes 2
THREE LAKES
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 14 February 2013

I don't want to sound like it is terrible, but it is not at all as it should be. First 6 - 8 weeks before our arrival we made reservations, adjoining rooms weren't available and I was going to care for the person I was with so I asked and confirmed a minimum of 6 times that my room was... More

Was this review helpful? Yes 1
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
15 February 2013

Thank you for being willing to stay with us again after a dissapointing stay. I am very sorry for the housekeeping situation. I am glad that there was one person that provided great service, but that should be the norm, not the exception. We are following up with our team to ensure no other guest has this same experience. While... More

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Oxford, Florida
1 review
2 of 5 stars Reviewed 21 January 2013

The only two things that make The Inn worth staying in is its closeness to the Mayo building at the clinic and the breakfest buffet. The building is badly in need of repair. During our first stay the air conditioner in the room above us malfunctioned and flooded our room. The toilet was loose from the floor and rocked from... More

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theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
15 February 2013

The experience that this guest had was completely unacceptable and we are very sorry. We have since communicated personally with the guest about the situation and have put measures into place to address these issues. This is by far not a normal experience at our hotel and we are very regretful for what happened. More

Ubud, Indonesia
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 January 2013

It is not that you are here on vacation. Like me, you are most likely here because the hotel is directly connected to the Mayo. In truth the other Marriott Hotel is equally close but requires one to walk outside. Let us start with the positives. The staff are helpful and business services are available and free. Then there is... More

Was this review helpful? Yes 1
See 2 more reviews by lbaron_99 for Jacksonville
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
4 January 2013

I am glad that our team was helpful and that you enjoyed our complimentary business services. I am sorry, however that the breakfast did not meet your expectations. The reason for the plastic around the fruit is to ensure that it is clean and sanitzed for those eating it. We wash the fruit and then wrap it in plastic to... More

Winter Haven, Florida
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 November 2012

I am sure most people who stay here have loved ones in the Mayo Clinic Hospital. This is not a vacation venue. My husband had an educational opportunity and The Inn was connected to the conference room. We had a 2 bedroom suite, full kitchen, easy step-in shower. No King Beds. To the right of the check-in desk is a... More

Was this review helpful? Yes 4
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
4 January 2013

Thank you so much for your kind words. I am glad that you enjoyed the breakfast. Since your last visit, with the help of several of our repeat and long term stay guests, we have added additional items to our breakfast selection to help meet the needs of those guests that require gluten and sugar free options. More

Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 28 October 2012

Imaculate, complete furnishings including kitchen capabilities, lounge area, and bedroom. A fantastic place to stay while visiting the Mayo Clinic. The accomodations are the finast I have seen in Jacksonville.

Was this review helpful? Yes 2
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
4 January 2013

We are so glad that you enjoyed your stay so much and genuinely appreciate your wonderful review. Thank you for staying with us too! More

San Diego, California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 26 July 2012

My wife and I stayed here during recent hospitilzation at Mayo Clinic. The Inn is superb for a number of reasons if you are visiting someone at Mayo Clinic: 1. Easy "inside" access to Mayo Clinic, which is very nice for after dark visitation. 2. Superb breakfast bar. 3. Very friendly staff who are sympathetic to folks visiting Mayo. 4.... More

Was this review helpful? Yes 2
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review
29 July 2012

Thank you for your kind words. We hope that we have the opportunity to have you stay with us again if you have to come back to the Mayo Clinic. More

Tallahassee, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 21 June 2012

This was a wonderful hotel, friendly, clean, nice breakfast. We did have a problem in that we requested a double, and got a room with a double bed and a double pull-out couch. However we went down to breakfast and came back to find them changing out the locks on all the doors on our floor. So we went into... More

Was this review helpful? Yes 3
See 3 more reviews by Solimar95 for Jacksonville
Management response:
24 June 2012

Thank you for your kind comments about our hotel. I am very sorry about the situation with the electronic door lock replacement. As the manager you spoke with had said, the installers were not supposed to be replacing locks on occupied rooms and I am very sorry that this mistake was made. As a result of your notifying us of... More

Winter Park, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 May 2012

Really great hotel for the price. We shared a two-room suite with another couple and were very satisfied with the cleanliness and convenience to both the beach and to downtown. It's a safe area, close to shops and restaurants and the staff were as nice as can be. Hot breakfast buffet is free, bed are super comfy and the bathroom... More

Was this review helpful? Yes 4
 
 
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Additional Information about The Inn at Mayo Clinic

Also Known As:
The Inn At Mayo Clinic Hotel Jacksonville
The Inn At Mayo Clinic Hotel
Residence Inn Jacksonville
Mayo Clinic Inn
Hotel At Mayo Clinic
Mayo Clinic Hotel
Address: 4420 Mary Brigh Drive, Jacksonville, FL 32224
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #81 of 132 hotels in Jacksonville
Price range (per night): RM369 - 765
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
With a compassionate and obliging staff, smartly appointed suites and special discounts for extended stays, the Inn at Mayo Clinic Jacksonville Florida provides a soothing environment. Connected to the Mayo Clinic by an enclosed, climate-controlled walkway, this smoke-free hotel offers spacious studio, 1- and 2-bedroom suites that surround you with the comforts of home. You'll find a full kitchen, a relaxing living area and sleeping areas. Complimentary services abound, like grocery pickup and delivery, daily housekeeping, deluxe continental breakfast and on-campus shuttle. Close to Jacksonville beaches and major attractions, this unique Jacksonville, Florida hotel offers an onsite fitness center for your enjoyment. Free High Speed Wireless Internet is also available in all guest rooms. For those guests with special needs, rooms with walk in or roll in showers can also be requested. ... more   less 
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