This was my first time staying at the Hotel Indigo. It is in a nice area in Jacksonville with a lot of shopping and eating options within minutes of the hotel. The room is different with wood floors and a modern edge to it. Big shower and bathroom and pretty clean. The pool is rather small and was freezing cold...
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I am glad to hear you had an enjoyable stay and thank you for choosing hotel Indigo. My staff works hard on keeping the hotel clean and delivering good service and I will pass along your comments to them. I am also having my maintenance team look into our pool heater. I apologize as no one has mentioned the pool...
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My daughter and I were in town for an event at UNF. We stayed at this same hotel last year - the "newness" has definitely worn off. The proximity to UNF and nearby shopping and restaurants is a definite plus. We were traveling from I-95 north - easy to find - don't use the directions on the hotel's website. As...
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Thank you for your response. I appreciate that you are a returning Guest, but was unhappy to hear that the newness has worn off. We are currently in the process of going through all of our rooms and performing preventative maintenance to get that new feeling back. Should you return in the future, I hope you would find improvement.
Sincerely,...
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I stayed here for two nights on business - room 411. There is ample parking around the hotel and the location is good - about 30 minutes from the airport, and several restaurants within a few feet of the hotel.
The reception and bar staff were very friendly and provided excellent service. (The bar seems to do a pretty popular...
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I am glad to hear you enjoyed your stay and that my Team was accomodating and friendly! I apologize for the noise from the floors. We hope to see you next time your in Jacksonville!
Sincerely,
Brett DeLoach
General Manager
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Internet is reliable, beds are comfortable, employees are very friendly. When traveling, hotels can miss the mark entirely if their employees are not friendly. It can even ruin a trip. This hotel is very friendly and makes you feel like your a guest in their home instead of a customer at a hotel. The service is awesome as well!
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Thank you so much for the comments about our property! I am so glad to hear you felt at home and that my staff made you feel welcome! They work hard to ensure each Guest is treated like family and in your case it seems to have worked! We appreciate your business and look forward to having you back when...
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This hotel is located on a beautiful lake where you can watch the sunrise. Extremely clean and new. Rooms are great, but the service is simply amazing. Nathan, front desk supervisor, makes every single guest feel important.
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I appreciate your kind words about the hotel, service and Nathan! My team strives hard to deliver exceptional service and I'm glad it's noticed. I will pass along your comments to them and Nathan as well as you are correct, he is a superstar and makes us shine! Hope to see you next time you're in Jacksonville!
Sincerely,
Brett DeLoach...
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My husband and I recently stayed at this hotel and found it absolutely wonderful! This is the first review I have ever taken the time to write for a hotel. I am writing it so that other people can read and know how amazing this hotel is! The staff was very friendly and helpful. The rooms were beautifully decorated and...
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I am so glad to hear you enjoyed your stay! My team works hard at keeping the hotel clean and fresh so I will certainly share your comments with them! We hope to see you next time you are in Jacksonville!
Sincerely,
Brett DeLoach
General Manager
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This was the second stay at this hotel! It is so beautiful and the rooms are so clean! The front-desk checkin was very friendly. The only comment on the negative side; a friendly personality in the coffee / breakfast area would have been nice. Not impressed with such a snooty attitude! This location is close to the St. John's Town...
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Reviewed 7 August 2011
Thank you for your comments about our property! I am glad to hear you returned and ensure you I will pass along your comments to my Food and Beverage team so we may greet all Guest's properly. See you next time you're in Jacksonville!
Sincerely,
Brett DeLoach
General Manager
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My family was in Jacksonville on business, staying 9 nights, the 3 of us sharing a room with 2 double beds. The beds were comfortable and the room was nicely decorated with a nice entrance & large shower. We were given a room overlooking the lake, but we left early to work & returned late, so weren't able to enjoy...
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We appreciate your comments. I am sorry to hear we fell short on getting you another desk chair. I apologize and want you to know should you return, please let us know in advance and we'll make sure it's there for you!
Sincerely,
Brett DeLoach
General Manager
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My stay at Hotel Indigo created a bit of drama but all I can say is I am extremely grateful and impressed with the staff at Hotel Indigo. I had to travel to Jacksonville for a funeral and needed to bring my dog with me. Being the week before Easter and on short notice, I was already thankful that I...
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Thank you for your kind comments. I was so glad we could assist. We hope you will visit us again when returning to Jacksonville!
Sincerely,
Brett DeLoach
General Manager
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I have now stayed at this hotel 4 times (for various trips) and I am always happy with my visits. The locstion is very nice, in the middle of a mixed-use area. Only about 5 minutes from the St. Johns Town Center, with enough shops and restaurants to cover any budget or diet. The rooms are fabulous, especially whe compared...
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Thank you for returning to our property! It's great see that you have enjoeyd yourself and we really appreciate your business! We hope to see you again next time you're in Jacksonville!
Sincerely,
Brett DeLoach
General Manager
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121 Reviews
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