Everything from the rooms to the staff were excellent. This would be the only place I would stay in Jacksonville. Very comfortable! The breakfast is delicious, and the room service menu has something for everyone. Everyone should give it a try, you won't be sorry!!

We stayed at this new Hyatt Place Hotel near the Jacksonville Airport because the price was so much better than the Hyatt Regency Riverfront we had stayed in for meetings the three nights before and it was convenient to the airport the next morning. The staff was friendly, allowing us to check-in early and taking time to show us all... More

The room (on the top floor), though handsome and spacious, was like an icebox when we arrived - the thermometer read 71. We had to switch the AC to Heat, which emitted a burning smell (probably from long disuse). But the main problem was the throbbing noise coming from the ceiling, especially noticeable when lying down in the beds. It... More

A pleasant surprise at the airport. Great room design with a Japanese style screen that separates the sitting area from the bedroom. Comfortable king bed and modern bathroom as well as a desk complete the well laid out room. Breakfast, airport shuttle, and free overnight parking make this hotel well worth the money. Would definitely stay again

Just look at the photos - it seems housekeeping has 0 regard for room conditions. There was an easy to see black hair left on the bed. And what led to my immediate departure was the large white stain on the brown pillow that was propped up against the sleeping pillows - make your own decision about what caused the... More

Ok, it's just a hotel. I am not sure why the reviews put is so far above other local hotels. My inlaws stayed at a Comfort Inn Suites down the road for less, and it was just as nice. Their room was actually bigger. Well we walked into room, all good by just looking around. Drove 6 hours up to... More

We were very tired when we checked in but couldn't help but notice stained carpet, When we got up the next morning we noticed there were no toilitries in the bathroom except for a used soap in the shower. Not what we expected. When my daughter went down to get toilitries there was minimal apologies. Situation not handled well at... More

The hotel was nice. The lobby is really nice but the rooms are average. I would not stay there again because they charged me for "incidentals" which was normal I guess but they told me that it would be credited back to my card in a few days. It's been a month and I still have not received the credit... More

The staff was very friendly and the hotel is easy on and off the highway. Downtown Jacksonville is all of 20-30 minutes depending on where you are headed. There were a couple of issues that I brought to the attention of the staff that were not addressed in a timely manner that brought this from a 4 to a 3... More