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Homewood Suites by Hilton Jacksonville Downtown/Southbank

3.0 of 5
1201 Kings Avenue, Jacksonville, FL 32207
Hotel amenities
Homewood Suites by Hilton Jacksonville Downtown/Southbank
Ranked #38 of 132 hotels in Jacksonville
4.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    18
    7
    11
    1
    1
Date Rating
Grangemouth, United Kingdom
2 reviews
4 of 5 stars Reviewed 26 May 2012 NEW

My travel agent made a mess of our booking and hotel had no record of our planned visit. Put us up in a room within 5 mins with minimum fuss. Took our travel agents details and sorted it all our. Bar and waiting staff efficient and very friendly. Thoroughly reccomend this hotel More

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Beaufort, South Carolina
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 April 2012

I was here for a weekend in mid-March. My stay, and my review, may have been influenced by fabulous weather, but it was hard not to be in a good mood. Last year I stayed at the sister Garden Inn, but I really prefer a suite to a room, and for only a few dollars more. The young woman at... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
18 April 2012

Thank you for taking the time to review your recent stay at the Homewood Suites Jacksonville Downtown Southbank.. While it was diappointing that we did not meet your expectations for breakfast, we are happy to hear that you enjoyed your stay. Thank you again for your feedback and we look forward to seeing you in the future. Best Regards, Jacque... More

Maryland
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 April 2012

Excellent accomodations! Spacious room, great amenities and hotel hospitality. More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
14 April 2012

On behalf of the entire staff at Homewood Suites Jacksonville Downtown Southbank, we would like to thank you for your recent review of our property. We are happy you enjoyed your stay! Again, thank you for your feedback and we hope to see you again soon! Jacque Conley, General Manager More

USA
2 reviews
5 of 5 stars Reviewed 21 March 2012

We are frequent guests of the Homewood's. Due to the perfect location that we aim for, when we have business affairs, or our much needed fun date night after a stressful week of work. The location is perfect for us. We stayed on March 3 for business and to celebrate my husband's birthday. We encountered the change we were hopping... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
28 March 2012

Thank you so much for your kind words and continuing to stay with us. I am happy that you have noticed our changes as we strive to offer outstanding customer service to every guest! We look forward to seeing you again soon! Jacque Conley More

Beaufort, South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 8 March 2012
1
person found this review helpful

Checked into Homewood on a Friday evening. Air conditioner in bedroom was so loud it sounded like a jet engine outside our room. Only thing it was good for was drowning out the noise from the bar across the street. Reverb, music, beat all seemed to vibrate the hotel, making it impossible to sleep until 2 am when the bar... More

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See 2 more reviews by mmpmom for Jacksonville
Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
9 March 2012

Dear mmpmom, First of all, thank you for your candid review of your stay with us. I do apologize for any inconvenience you experienced due to noise. I would like to assure you that we are continuing our practice to notify our local law enforcement regarding the bar noise levels. In addition, we are looking into additional soundproofing options and... More

Wylie, Texas
1 review
5 of 5 stars Reviewed 14 February 2012

I am a consultant whose work has taken me across the country and into several foreign countries. In all my travels I have never experienced a more welcome atmosphere than here at this hotel. From the moment I enter the building at the beginning of my stay, I am greeted by name by their excellent staff. William, Katrina, and Amy... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
15 February 2012

Thank you for the great review! Guest feedback is always appreciated, especially from a repeat guest. I have shared your review with the entire staff, as I know they will enjoy your comments. Thank you again for your feedback and look forward to welcoming you back again and again! Best Regards, Jacque Conley General Manager More

Tallahassee, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

While this hotel is a nice property and conveniently located to downtown venues, it is right next to I-95 on one side and railroad tracks on the other. When we saw the orange earplugs on the nightstands in the bedroom we know there would be a noise issue and there was. This is very unfortunate as the room and lobby... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
14 February 2012

Thank you for your recent review of our property. I do apologize for the inconvenience you experienced with the noise during your stay. Also, I can certainly understand your frustrations with having to walk around the garage with your luggage to enter the parking garage. Your feedback will help us to address these areas and provide better service in the... More

Hilton Head Island
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 January 2012

First, the staff at this hotel were excellent!! All were more than accomodating. It was a girls trip and 8 of us went. The staff helped us find places to go, took pictures for us, and even helped us with our luggage. I couldn't have been more pleased!! The 2 bedroom suite we were in more than accommodated us. The... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
14 February 2012

Thank you so much for taking the time to write such a nice review! We are thrilled that you enjoyed your stay and look forward to welcoming you back to the Homewood Suites Jacksonville Downtown Southbank! Best Regards, Jacque Conley General Manager More

New Jersey
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 12 January 2012

Recently stayed there on a business trip. The hotel is very well kept and shares the building with the Hilton Garden Inn, they being in a separate wing. Across the plaza is covered parking free for hotel guests. The Front Desk and check-in employees are extremely pleasant (Amy) and recommended a great restaurant in the area (bibi's). The rooms were... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
14 February 2012

Thank you for your review of the property. We are so happy that you enjoyed your stay and look forward to welcoming you back in the future! Best Regards, Jacque Conley General Manager More

Titusville, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 10 January 2012

We stayed here for a Saturday through Monday to come see the Bucs play Jacksonville and this was the perfect location!! Close to EverBank Field and also right across from the riverfront where there was tons of dining!! We ended up driving to the riverfront but I would recommmend taking the water taxi. We had some last minute guest come... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
14 February 2012

Thank you for posting your wonderful review of the Homewood Suites Jacksonville Downtown Southbank. I always appreciate positive feedback. OPOG (outrageously pleasing our guests)is our culture and it sounds like we hit our mark. Thanks again and look forward to seeing you in the future! Best Regards, Jacque Conley General Manager More

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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

1201 Kings Avenue, Jacksonville, FL 32207
Price range (per night):* RM364 - 584

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Homewood Suites by Hilton Jacksonville Downtown/Southbank
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